Lead Engineer - Network Operations

Mumbai, India Mumbai, India


Description

1.   PRE-REQUISITE:

  • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)
  • Hands on experience in MPLS, QoS and VoIP.
  • Hands on experience for network troubleshooting in LAN and WAN environment.
  • Strong Technical and subject matter expertise in at least one or more of the following specialties:
  1. Juniper/ Juniper EX4200/Cisco Routers
  2. WAN Optimizers(Riverbed, Juniper, Citrix)
  3. Wireless
  4. Nexus Switches, VSS
  5. Alcatel 7750SR-c12
  6. Alcatel 7470
  7. ADVA
  8. Cisco GSRs
  9. Catalyst 3750/4948
  10. Cisco Catalyst 3560
  • Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux
  • Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
  • Manage and Support MPLS backbone spanning across globe

2.   RESPONSIBILITIES:

  • Support the operations of advanced IP network/security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation Managers
  • Working experience in a fast paced Network Operation environment
  • Experience in Remote troubleshooting and diagnosis of network connectivity issues
  • Working with a variety of customers and vendors (some technical some non-technical)
  • Must be able to communicate technical jargon to non-technical people
  • Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Perform complex changes on the Network and Security devices
  • Work with Hardware/Software Vendors to resolve problems
  • Work a rotating shift schedule
  • Manage Global Operations Center shifts and exchange handoff between various shifts
  • Manage daily work distribution for Global Operations Center
  • Become SME for few priority customer accounts and to be proactive to improve customer service.
  • Train and mentor engineers.
  • Participate in various Network and Security projects. Participate on weekly/monthly/quarterly service review calls with customers.
  • Contribute in providing appropriate content for the weekly/monthly/quarterly service report
  • Perform other duties as assigned.

 

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

 

  •  CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.

 

4. EXPERIENCE:

 

7+ years relevant experience

 

5. EDUCATION:

 

Bachelor degree in Electronics/Computers/IT preferred

 

6. TECHNICAL AND OTHER SKILLS:

 

  • MS Office proficiency
  • Aptitude and desire to learn advanced IP network services
  • ITIL process awareness