Engineer - Network Operations

Mumbai, India Mumbai, India


Description

1.   PRE-REQUISITE:

  • Hands on troubleshooting experience in Enterprise LAN and WAN environment.
  • Strong Technical subject matter expertise  on    Cisco and/or Juniper Platform Network solutions
  • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
  • Knowledge of  MPLS and QoS Basic knowledge of security technologies
  • Understanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms
  • Experience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred

2.   RESPONSIBILITIES:

  • Remote management and monitoring  of Network Operations 
  • 24*7  NOC support to Large Global clients that have a distributed LAN , WAN setup
  • Level 2 and Level 3 support for Incident Management / ticket resolution
  • Creation of MOP/SOP and planning Change  management process
  • Performance tuning of network devices and creation of SOP
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of network and security devices
  • Work with Hardware/Software Vendors to resolve problems
  • Train and Mentor juniors
  • Act as an SME SPOC for certain Network products
  • Provide technical inputs for weekly/monthly customer service review reports

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

 

  •  CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.

4. EXPERIENCE:

 

2-5 years relevant experience

 

5. EDUCATION:

 

Engineering Degree/ Diploma for recognized University /Board

 

6. OTHER SKILLS:

 

  • Good communication skills – written as well as verbal
  • Passion to work on core technology platform
  • ITIL process awareness