Lead Engineer – Enterprise Network Operations

Mumbai, India Mumbai, India

Designation: Lead Engineer - Enterprise Network Operations

Total Experience: 8 to 12 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – Rotational Basis Shift

Excellent Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
Experience on Managed service is mandatory.
Excellent communication skills - written as well as Verbal.
Excellent technical experience on Cisco/HP/Aruba Platform Network solutions
Excellent Technical hands-on experience with Infoblox and Meraki.
Added advantage to have hands-on experience on Juniper.
Excellent Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
Strong knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.
Strong technical experience to work on project relate work

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN/WAN setup
Work on new network project work (planning, design and implementation)
Ticket resolution - work and resolve escalated or critical trouble tickets.
Create and review Method Of Procedure and/or Standard Operating Procedure document
Plan and execute Change Management processes
Performance Tuning of network devices and create Service Improvement Plans
Plan and perform firmware upgrade
Work with hardware/software vendors to resolve problems
Train and mentor L1 and L2 engineers.
Work on vulnerabilities mitigation.
Act as an SME SPOC for network products/technology.
Act as an SME SPOC for certain customer.
Interface with customer on calls and lead technical meetings
Assist in Root Cause Analysis (RCA)
Provide technical inputs for weekly/monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs

Minimum 8 years of progressive, relevant experience and proven capability to work in a complex network environment

Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience