Lead Engineer – Enterprise Network Operations

Mumbai, India Mumbai, India


Description


Designation: Lead Engineer - Enterprise Network Operations

Total Experience: 8 to 12 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – Rotational Basis Shift


PRE-REQUISITES

  • Excellent Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
  • Experience on Managed service is mandatory.
  • Excellent communication skills - written as well as Verbal.
  • Excellent technical experience on Cisco/HP/Aruba Platform Network solutions
  • Excellent Technical hands-on experience with Infoblox and Meraki.
  • Added advantage to have hands-on experience on Juniper.
  • Excellent Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
  • Strong knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.
  • Strong technical experience to work on project relate work 

RESPONSIBILITIES

  • Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
  • 24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN/WAN setup
  • Work on new network project work (planning, design and implementation)
  • Ticket resolution - work and resolve escalated or critical trouble tickets.
  • Create and review Method Of Procedure and/or Standard Operating Procedure document
  • Plan and execute Change Management processes
  • Performance Tuning of network devices and create Service Improvement Plans
  • Plan and perform firmware upgrade
  • Work with hardware/software vendors to resolve problems
  • Train and mentor L1 and L2 engineers.
  • Work on vulnerabilities mitigation.
  • Act as an SME SPOC for network products/technology.
  • Act as an SME SPOC for certain customer.
  • Interface with customer on calls and lead technical meetings
  • Assist in Root Cause Analysis (RCA)
  • Provide technical inputs for weekly/monthly customer service review reports
  • Any additional task given to the incumbent from time-to-time based on business needs

 

TRAINING AND CERTIFICATION

  • R&S, Wireless – CCNA, CCNP, CCIE
  • Juniper - JCNIA, JNCIS, JNCIP, JNCIE
  • CMNP (Certified Meraki Networking Practitioner) - Preferred
  • ACSP (Aruba Certified Switching Professional) – Preferred
  • ITIL - Preferred

 

EXPERIENCE

  • Minimum 8 years of progressive, relevant experience and proven capability to work in a complex network environment

 

EDUCATION

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

 

OTHER SKILLS

  • Good communication skills - written as well as verbal
  • Passion to work and learn new technology