Assistant Manager - Network Security Operations

Mumbai, India Mumbai, India


NTTGN Job Descriptions



1.1.               Assistant Manager – Security Operations


1.1.1            JOB DESCRIPTION


Job Title

Assistant Manager – Security Operations


Engineering and Operations




Director Security Operations

Job Type

Full Time


Rotational Shift


1.1.2            PRE-REQUISITES

  • In-depth hands-on experience in handling 24x7 operations in Global MSP/ISP/IDC/NOC/SOC  outsourcing and Shared Services environment
  • High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients 
  • Handled multi-vendor/platform Security technologies including Firewall, IPS, VPN, Proxies and supported more than 500+ security devices
  • Hands-on experience Cisco, Juniper, Palo Alto, Blue coat, F5 Security, Zscaler, Fortinet technologies
  • In touch with latest security threats and vulnerabilities to IT environment
  • Flexible to manage stressful situations and adapt to rapidly changing environments and requirements
  • Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts
  • Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain
  • Cloud Infrastructure Mgmt: Cloudstack, Openstack
  • Scripting language: Ruby, Perl, or Python
  • Lead the team from front and be an example
  • Exceptional documentation and communication skills
  • MS Office proficiency


1.1.3            RESPONSIBILITIES

  • Operations Management
  • Run day-to-day Security Operations Center Business as Usual (BAU) functions 24x7
  • Handle all areas of SOC operations/Delivery including Incident, Problem and Change Management as per ITIL framework
  • Handle complex escalations and provide support to Shift Leads and other SOC resources
  • Observe ticket queue, participate in Severity 1 and Severity 2 tickets and lead from front
  • Focus on incident reduction activities and assist in creating Service Improvement Program for key accounts
  • Be an account SPOC (Single Point of Contact) for large accounts
  • Ensure asset compliance activities such as keeping track of licensing, support contracts, etc. 
  • Proactively identify risks and vulnerabilities for different security vendors and specific technologies
  • Provide weekly and monthly performance reports and measurement metrics
  • Identify challenging assignments, project and execute them along with BAU
  • SOC tools’ management and administration support
  • Get things done in a complex and multilevel organization
  • Maintain and develop SOC process, policies and procedures as required
  • Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
  • People Management
  • Oversee the management of resources in Security Operations team
  • Plan and manage monthly shift roster
  • Review the need of resources and skills within the team and plan for skill development programs (technical as well as client handling)
  • Mentor and conduct training programs
  • Identify and develop high potential employees in order to build operational bench strength and excellence
  • Create and present annual evaluations, performance development plans and KRAs 
  • Conduct weekly meetings with the team with clear expectations
  • Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
  • Any additional task given to the incumbent from time-to-time based on business needs



1.1.5            EXPERIENCE

  • Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6            EDUCATION

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

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08 November 2019 | Version 1.2