NTT Global Networks Careers

1.1.               Assistant Manager – Security Operations

1.1.1            JOB DESCRIPTION

1.1.2            PRE-REQUISITES

• In-depth hands-on experience in handling 24x7 operations in Global MSP/ISP/IDC/NOC/SOC  outsourcing and Shared Services environment
• High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients 
• Handled multi-vendor/platform Security technologies including Firewall, IPS, VPN, Proxies and supported more than 500+ security devices
• Hands-on experience Cisco, Juniper, Palo Alto, Blue coat, F5 Security, Zscaler, Fortinet technologies
• In touch with latest security threats and vulnerabilities to IT environment
• Flexible to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain
• Cloud Infrastructure Mgmt: Cloudstack, Openstack
• Scripting language: Ruby, Perl, or Python
• Lead the team from front and be an example
• Exceptional documentation and communication skills
• MS Office proficiency

1.1.3            RESPONSIBILITIES

• Operations Management
• Run day-to-day Security Operations Center Business as Usual (BAU) functions 24x7
• Handle all areas of SOC operations/Delivery including Incident, Problem and Change Management as per ITIL framework
• Handle complex escalations and provide support to Shift Leads and other SOC resources
• Observe ticket queue, participate in Severity 1 and Severity 2 tickets and lead from front
• Focus on incident reduction activities and assist in creating Service Improvement Program for key accounts
• Be an account SPOC (Single Point of Contact) for large accounts
• Ensure asset compliance activities such as keeping track of licensing, support contracts, etc. 
• Proactively identify risks and vulnerabilities for different security vendors and specific technologies
• Provide weekly and monthly performance reports and measurement metrics
• Identify challenging assignments, project and execute them along with BAU
• SOC tools’ management and administration support
• Get things done in a complex and multilevel organization
• Maintain and develop SOC process, policies and procedures as required
• Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
• People Management
• Oversee the management of resources in Security Operations team
• Plan and manage monthly shift roster
• Review the need of resources and skills within the team and plan for skill development programs (technical as well as client handling)
• Mentor and conduct training programs
• Identify and develop high potential employees in order to build operational bench strength and excellence
• Create and present annual evaluations, performance development plans and KRAs 
• Conduct weekly meetings with the team with clear expectations
• Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4            TRAINING AND CERTIFICATION

• PCNSA, PCNSE, CCNA, CCSA/SE, CCSP, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL, Checkpoint, ITIL , CISSP, CEH, ISO27000 LA,

1.1.5            EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6            EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience