Assistant Manager - Enterprise Network Operations

Mumbai, India Mumbai, India


Description

  • People manager who have a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
  • 24*7 Remote Management and Monitoring of Enterprise Networks  of Large Global clients that have a distributed LAN , WAN setup
  • Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
  • Creation of Standard Operating Procedure documents
  • Planning and execution of Change Management processes
  • Performance tuning of Network devices and creation of Service Improvement Plans
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of firmware
  • Work with Hardware/Software Vendors to resolve problems
  • Train and Mentor juniors
  • Interface with customer on calls and lead technical meetings
  • Assist is creation of Root Cause analysis (RCA)
  • Provide technical inputs for weekly/monthly customer service review reports

 TRAINING AND CERTIFICATION: 

  • CCNA, CCNP, JCNIA, JNCIS, JNCIP

 EXPERIENCE: 

  • Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.

 EDUCATION: 

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience