Senior Engineer – Enterprise Network Operations

Mumbai, India Mumbai, India

Apply

Designation: Senior Engineer - Enterprise Network Operations

Total Experience: 6 to 8 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – alternate month night shift

Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment\
Experience on Managed service is mandatory.
Excellent communication skills - written as well as Verbal.
Strong technical experience on Cisco/HP/Aruba Platform Network solutions
Strong Technical hands-on experience with Infoblox and Meraki.
Added advantage to have hands-on experience on Juniper.
Strong Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
Good knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.
Good technical experience to work on project relate work.

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN/WAN/Wireless setup
Ticket resolution - work and resolve trouble tickets, handle ticket escalations
Create and review Method Of Procedure (MOP) and/or Standard Operating Procedure document (SOP)
Plan and execute Change Management processes
Performance Tuning of network devices and create Service Improvement Plans
Work with Telecommunication Service Providers to resolve escalated circuit problems
Interface with customer on calls and lead technical meetings
Queue Management – Work on aged and escalated ticket.
Plan and perform firmware upgrade
Work with hardware/software vendors to resolve problems
Train and mentor juniors
Act as an SME SPOC for certain network products
Assist in Root Cause Analysis (RCA)
Provide technical inputs for weekly/monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs
Assist lead engineer and architect on network planning and implementation work (projects)

Minimum 6 years of progressive, relevant experience and proven capability to work in a complex network environment

Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Apply Apply Later