Vice President, Customer Strategy/Business Development

Customer Strategy Lincoln, Nebraska Remote, United States


At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.


Our associates. . .

Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
  Innovate with us to move healthcare forward.
  Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
  Fit your role and do what you love.
  Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
  Support one another – no one says, “That’s not my job.”
  Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
  Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.
  Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.


Who we want:

  • Are you a strong leader who naturally has a customer growth and retention mindset?
  • Do you enjoy winning new business opportunities from strategic partners?
  • Do you have the desire to be accountable for driving the success of our customers?
  • Do you have a passion for building high-performing teams?
  • Would you like to capture the voice of the customer and create surprise and delight moments that inspire loyalty?             


What you will do: 

As the Vice President of Customer Strategy, you will play a key role in the growth and success of NRC Health. You will be responsible for holding your team accountable to a progressive and evolving approach to growing our current customer base, engaging our customers at the executive level, and driving the Growth Team culture across NRC Health. You will continually drive new business by working with the team to identify strategies, cultivate key contacts, position our business, and develop robust account plans that grow our reoccurring contracts. You will also implement KPIs in order to measure, monitor and improve individual performance. You will be accountable to specific business objectives such as growth and retention as well as ensuring customers see the value of partnering with NRC Health. In this role, you will be responsible for implementing NRC Health’s strategic vision and will work collaboratively across the functional areas of NRC Health to ensure customers are represented through every facet of the evolution of our Voice of Customer platform. Additionally, you will be responsible for selecting experienced leaders and developing top performers for each role within the Growth Team. You will follow the established processes for growth and retention within your team that is consistent amongst all Growth Teams, to ensure common processes and customer experiences.  


What you need

  • Bachelor’s degree
  • 7-10 years previous leadership experience in a business development and/or customer success environment
  • Ability to travel up to 50% of the time and fully vaccinated for COVID-19 unless eligible for an accommodation
  • Prior experience in healthcare required
  • Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and proven track record in customer service and sales
  • Experience building and facilitating relationships with C-level executives
  • NRC Health requires all U.S. associates to be fully vaccinated against COVID-19, unless entitled to an accommodation