VP, Customer Strategy
Description
At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. . .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want:
- Are you a strong leader who naturally has a customer growth and retention mindset?
- Do you enjoy winning new business opportunities from strategic partners?
- Do you have the desire to be accountable for driving the success of our customers?
- Do you have a passion for building high-performing teams?
- Would you like to capture the voice of the customer and create surprise and delight moments that inspire loyalty?
What you will do:
As the Vice President of Customer Strategy, you will play a key role in customer engagement, satisfaction, retention, and growth for NRC Health. You will be accountable for leading a team of customer success associates. This team will be responsible for delivering exceptional service, high quality and timely delivery, and strategic excellence.
You will be required to engage our customers at the executive level, and act as the executive customer voice to our healthcare partners. In addition, you will continually work to retain and drive new business by guiding the team to identify strategies, cultivate key contacts, position our business, and develop robust account plans that grow our reoccurring contracts.
You will also implement KPIs to measure, monitor and improve individual performance, as well as team performance. You will be accountable to specific business objectives such as growth and retention as well as ensuring customers see the value of partnering with NRC Health.
In this role, you will be responsible for implementing NRC Health’s strategic vision, both internally and externally. You will act as a brand ambassador and work collaboratively across the functional areas of NRC Health to ensure customers are represented through every facet of the evolution of our Human Understanding™ Program. Additionally, you will be responsible for developing top performers for each role within your prevue. You will promote, and in some cases, help develop standardized processes that positively impact the customer experience as well as the overall success of NRC. Health.
What you need
- Bachelor’s degree required
- 7-10 years previous leadership experience in a business development and/or customer success environment
- Ability to travel 50% of the time
- Prior experience in healthcare required
- Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and proven track record in customer service and sales
- Experience building and facilitating relationships with C-level executives
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $150,000 - $225,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.
NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C.
In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
Inclusion & Belonging
At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.
Have Purpose. Think Boldly. Feel Connected. Be Understood.