Service Desk Technician

IT Lincoln, Nebraska


Description

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.
Give back to the community with volunteer time off.
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Support one another – no one says, “That’s not my job.”
Play hard at beer:30 and team outings – we have a lot to celebrate.
Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.
Live healthy with a comprehensive healthcare plan and wellness program.

Who we want
• Do you thrive in a collaborative, fast paced environment where all team members are empowered to deliver solutions to users?
• Are you highly self-motivated, detail-oriented and not afraid to ask questions?
• Do you enjoy working with the latest technologies and staying current with industry best-practices and trends?
• Do you geek out over installing, configuring and maintaining desktop and laptop computers, as well as printers, smart devices and scanners?
• Do you possess exceptional communication skills, with a focus on listening and presenting ideas in user-friendly language?

What you will do
As a Service Desk Technician, you will be responsible for providing software and hardware support related to all end-user technical issues, including imaging new devices, Windows troubleshooting, Outlook email support, network hardware configuration and support, and new user software installation and configuration. You may also be responsible for providing basic server support, such as adding, deleting or moving users. You will install and configure applications and operating system software, as well as troubleshoot and repair computer hardware and network connectivity issues. You will work with users, resolve issues and provide detailed documentation via the ticketing system while providing exceptional customer service and promoting end-user satisfaction. Additionally, you will be responsible for removing old equipment, performing data migration to new machines, and managing equipment inventory.

What you need
This position requires you to be in the Lincoln offices and fully vaccinated for COVID-19, unless eligible for accommodation
• 3+ years’ experience with desktop support in a Microsoft Windows environment
• 3+ years’ experience with Microsoft O365
• 3+ years’ experience with hardware and network peripheral support (network printers, scanners, switches, and cabling)
• Experience in set-up, configuration, use, troubleshooting, and recommendation of desktop and laptop computers
• Knowledge and experience with internet browsers
• Hands-on hardware troubleshooting experience
• Experience with video conferencing solutions

Would be nice
• Hardware vendor certification is a plus
• PowerShell scripting experience is a plus
• Experience with JAMF Pro is a plus
• Experience with Microsoft Systems Center and InTune is a plus
• Help Desk (HAD) MCDST or A+ certifications is a plus
• Familiarity with Windows 10, Mac OS, Windows Server, Microsoft Office in a network IT environment is a plus

Have Purpose. Think Boldly. Feel Connected. Be Understood.