Project Specialist - Monitoring

Customer Operations Lincoln, Nebraska Remote, United States


Description

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

 

As an associate, you:

 

Innovate with us to move healthcare forward.

Give back to the community with volunteer time off.

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Support one another – no one says, “That’s not my job.”

Play hard at beer:30 and team outings – we have a lot to celebrate.

Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Live healthy with a comprehensive healthcare plan and wellness program.

 

Who we want

  • When others describe you, do they say you have a self-starter attitude with a strong sense of ownership and dedication?
  • Do you have a passion for project management?
  • Do you have a gift for organization, prioritization and coordination?
  • Do you work well under pressure and are able to meet tight deadlines consistently and accurately?
  • Does your attention to detail, accuracy, and quality of work stand out amongst your peers?
  • Do you possess exceptional customer service skills?
  • Do you enjoy working on a team and also as in individual contributor?

 

What you will do

As a Project Specialist, you will serve as the customer-facing technical expert across our products and solutions. You will handle integrations for Monitor platform during implementation, and will partner with internal teams to execute customer deliverables. These responsibilities include answering technical questions, validating number of client profiles, and monthly check in’s with Real-time Feedback and Transparency for listing updates. Additionally, you will attend customer calls, provide regular updates to customers and internal teams, and work collaboratively to ensure customer success.

 

What you need

  • Bachelor’s degree or 4 years equivalent work experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational skills, ability to prioritize, and attention to detail
  • Ability to take initiative, manage competing priorities, and work collaboratively in a fast-paced environment
  • Proficient with Microsoft Office Suite (including Word, Excel, and Outlook)
  • Technical aptitude for learning new software and systems

Would be nice

  • SEO (guidance during setup) and/or Google Analytics experience is a plus
  • Healthcare experience is a plus

#LI-REMOTE