Customer Success Manager

Customer Strategy Remote, United States Lincoln, Nebraska


At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.
Give back to the community with volunteer time off.
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Support one another – no one says, “That’s not my job.”
Play hard at team outings – we have a lot to celebrate.
Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Who we want

  • Do you build great customer relationships that inspire loyalty?
  • Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
  • Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
  • Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?

What you will do

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the ChallengerTM sales method. Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding.

What you need

  • Bachelor’s Degree required
  • Healthcare experience a plus
  • The ability to travel up to 30% and fully vaccinated for COVID-19, unless eligible for accommodation
  • Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
  • Effective presentation and facilitation skills
  • Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
  • High learning agility and ability to think critically
  • Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
  • A valid driver’s license is required
  • NRC Health requires all U.S. associates to be fully vaccinated against COVID-19, unless entitled to an accommodation

Have Purpose. Think Boldly. Feel Connected. Be Understood.