The University of Notre Dame Australia Careers

Description

Director of Operations, IT
Sydney Campus
Full-time, Ongoing opportunity 

• Rewarding opportunity
• Friendly and collaborative environment
• Competitive salary + 14.25% superannuation

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

About the office

The Information Technology Office is at the forefront of the University’s success, driving cutting-edge technology solutions that empower Learning & Teaching, Research, and Administration across the institution.

Our Information Technology Office is committed to an ambitious digital transformation journey, whilst fostering a culture of innovation and engagement across the University. We serve as trusted advisors,

proactively identifying and prioritising continuous improvement initiatives and delivering impactful digital technology changes. Our goal is to ensure a resilient and forward-thinking IT environment that consistently meets the evolving needs of our community.
 
About the role

The Director of Operations is responsible for leading the digital excellence, service delivery, and operations, and ensure excellent customer service. This role is crucial in improving the university’s digital platforms, technological infrastructure and delivering high-quality IT services to support the university’s mission and objectives.

Key Responsibilities

• Responsible for digital customer excellence across student facing platforms.
• Leading a team of business partners to maintain and improve enterprise platforms.
• Driving UX / UI improvements across customer platforms.
• Design and deliver platform improvements focusing on a customer centric lens.
• Contribute to the digital strategy and transformation plan.
• Responsible for the oversight service delivery, ensuring reliability, security, and scalability to meet university needs.
• Lead the service delivery team to ensure efficient, high-quality IT services and improve customer satisfaction through best practices.
• Develop and implement strategies for outstanding customer service, resolving issues promptly and effectively.
• Identify and mitigate IT risks, ensuring regulatory compliance.
• Establish relevant KPIs to track IT performance, providing regular reports to senior leadership.
• Contribute to the strategic and operational governance of the IT department as a member of the senior IT leadership team.

Qualifications, skills & experience

• Postgrad qualifications in information technology, Computer Science, or related field.
• Hands on experience with delivering digital platform improvements.
• Industry qualification and/ or extensive relevant experience in either Experience Design, UX, Information
• Technology, or Business Administration.
• 10+ years’ experience delivering technology services in complex, high availability technology environments that deliver critical digital services.
• Proven experience delivering platform improvements.
• Proven expertise in the management of significant human and material resources.
• Expert ability in applying service and digital design methodologies such as UX, UI, Service Delivery with a customer experience focus to solve complex business problems aligned to the priority areas as defined by

our strategic, operational and stakeholder needs.

• Jira Service Management experience or ability to demonstrate experience with similar technology.
• Proven experience in managing large-scale IT projects and change management initiatives.
• Strong understanding of IT demand management and strategic planning.
• Demonstrated leadership and team management skills.

Benefits

• Generous training and development opportunities
• Friendly and collaborative working environment
• Fast paced environment with opportunity for professional growth

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

To expediate the process, we will begin shortlisting and conducting interviews prior to the close of the advertisement. we encourage applicants to apply as soon as possible.

Applications closing date: 29 November 2024 

For further information on how to apply, please visit: How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.      

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Janette Tam, [email protected]

Unsolicited contact from recruitment agencies will not be entertained.