Account Coordinator

Adult Services Spokane, Washington


Description

Northwest Center is now hiring a Regional Account Coordinator to join our Employment Services team!

As the Regional Account Coordinator, you will support our team by training staff, ensuring contract compliance, and working closely with leadership to establish systems to ensure that all our regional clients receive high-quality care. 

If you have an eye for detail and love nothing more than jumping in to improve a process when given a chance, then this may be the role for you. Take a chance and apply today and do your part in closing the employment gap for people with disabilities. This is an excellent opportunity for someone looking to enter the social services field! 

Location: Spokane, WA (Hybrid Schedule)

Schedule: Monday through Friday 8 AM – 4:30 PM

Salary: $21.00 + Depending on your experience

Benefits: 

  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance  
  • Generous Paid Time Off benefits
  • Additional Floating Holidays, Parental Leave, Paid Compassion Leave, and Paid Holidays
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP), including six free therapy sessions per year
  • Physical Wellness Reimbursement Program
  • Student Loan Contribution Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com


Essential Duties

Relationship Building and Management: Act as a trusted point of contact on client issues, conduct training on policies and procedures, and work closely with leadership to establish and implement new systems.

Operational Account Activities: Provide orientation and paperwork training for new employees, facilitate client meetings, and oversee the required paperwork and record-keeping compliance.

Contract and Compliance: Acting as an expert in contract details and compliance requirements, conducting compliance audits, overseeing client database file maintenance, reviewing paperwork, assist with prep and response for audits.

Billing and Payment: Maintain accurate records, review funding source paperwork for quality and accuracy and audit records for compliance.

Internal Knowledge and Alignment: Actively gather and listen to staff feedback to improve processes and systems, and participate in workgroups to develop systems, materials, and training documents to build staff skills and enhance the quality of service.


 Requirements

  • A high school diploma or equivalent education
  • Strong written and verbal communication skills
  • Able to communicate clearly and respectfully with people of all ethnicities, disabilities, and communication barriers
  • Proficient in MS Office Suite
  • Prior experience working with people with disabilities or in social services preferred
  • Some college coursework in a related field preferred

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].   

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.