A mission that will make you proud

Description

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

• Partner with the Program Manager, Community Services, to support budget planning, financial forecasting, and monthly reporting. 
• Contribute to business proposals and contracts for new program opportunities.
• Identify potential program challenges and opportunities by analyzing the root causes and customer impact.
• Collaborate with cross-functional stakeholders to implement timely, effective solutions.
• Monitor daily service levels and KPIs, including qualitative measures.
• Build and maintain reports and dashboards to track program performance.
• Manage the program’s online wiki, ensuring clear, up-to-date information for customers.
• Develop and maintain standard operating procedures, playbooks, and documentation for program operations.
• Lead the creation and distribution of a monthly engagement newsletter.
• Serve as the subject matter expert for all dog-program elements, including building requirements, amenities, and events.
• Support the growth of the DAW program in partnership with GREF and JLL stakeholders.
• Design and deliver program-related training for participants and stakeholders.

• Lead community engagement by coordinating monthly events with vendor partners, internal teams, and employees.
• Manage customer-facing inboxes and provide timely responses to questions, updates, and escalations.
• Maintain the centralized dog registration system to ensure accurate tracking and reporting.
• Support resolution of customer concerns by partnering with management, program owners, and HR Business Partners.
• Create engaging educational content and facilitate virtual and in-person events, including Doggie Days, Happy Pawlidays, and seminars.

• Associate’s degree required; Bachelor’s degree preferred

• 4+ years of program management experience, including compliance and community engagement.
• Prior experience in facilities or property management; lease negotiations is a plus.
• Prior experience in employee assets tracking management system.
• Proficiency with Microsoft Office and content management tools.

• Passion for dogs and creating inclusive, engaging experiences with them in the workplace.
• Proactive self-starter who consistently meets deliverables and embraces innovation by seeking creative, forward-thinking solutions.
• Strong organizational and problem-solving skills with the ability to see the big picture.
• Excellent interpersonal skills to lead changes, motivate teams, and build relationships across multiple locations.
• Ability to maintain confidentiality and exercise sound judgement in fast-paced environments.
• Collaborative leader who values diversity and inclusion, with a passion for fostering an inclusive culture through training, education, communication, and strategic initiatives that advance organizational goals.
• Ability to plan, safely execute, and scale ideas.
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds, as well as carry supplies to other buildings
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
• Ability to read, write, communicate and comprehend the English language.
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
• Ability to travel domestically.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.