A mission that will make you proud

Description

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually 
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Company-Provided Orca Pass – Unlimited use 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Pet Insurance Discount Program 

• Assist Spheres Trainer in the training of new staff through appointed shadowing, and other training for new hires of Northwest Center @Amazon.
• Greet all visitors in your assigned space in a friendly and professional manner, promoting engagement and answering all related questions. Assigned spaces may include The Spheres, Understory, and The Spheres reception desk. 
• Assis with leading guided Spheres Tours on an as-needed basis. 
• Facilitate the opening and closing of the The Spheres reception desk and/or Understory as needed, ensuring all required tasks are completed prior to the start or end of the public hours.
• Lead by example following all company policies and procedures, including the use of specified software and other technology.
• Maintain an attitude of flexibility and respect in all relationships with peers and staff.

• Provide a positive experience through engagement, information sharing and appropriate conversation.
• Anticipate guest needs by maintaining a high level of situational awareness in order to proactively offer help as needed.
• Excellent customer service skills and the ability to multi-task in a dynamic environment, while always-remaining professional and friendly.
• Verbally welcome visitors, acting as  the point of reference for guest and Amazon employees who need assistance or information.
• Help resolve any escalations with visitors in a professional and polite manner. 

• Arrive in uniform; launder as necessary, in order to ensure a professional appearance.
• Acquire and maintain knowledge of the plant life in the Spheres highlighting unique plants in the space. Be prepared to offer insight and speak to the concept, timeline and design of the Spheres.
• Facilitate the opening and closing of the Spheres, providing oversight of the space and ensuring it is clean, organized and customer-ready at all times.
• Execute operational assignments during scheduled shifts while actively engaging with visitors and answering questions.
• Rove assigned locations to ensure all building, safety and visitor policies are followed.
• Communicate with co-workers, supervisors, and managers using provided radios, instant messaging software and email.
• Attend and actively participate in all scheduled meetings and training sessions as scheduled.
• Immediately communicate escalations or facility issues through the appropriate channels, while ensuring visibility is provided to leadership.
• Gathe metrics to inform overall program needs as directed.
• Flexibility to meet program needs and special events which can include nights and weekend work.
• Provide information regarding the Spheres and points of interest to Seattle visitors, including eateries and landmarks.
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners. Is not change adverse and demonstrates adaptability as business needs develop and shift.

• Minimum 1 year customer service in a museum, theme park or high profile venue preferred.
• High School Diploma or GED required         

• Proven excellent customer service skills and the ability to multi-task in a fast-paced environment, while always remaining professional and friendly.
• Maintain good judgement in fast-paced environments and ambiguous/stressful situations; calm under pressure.
• Excellent interpersonal skills and the ability to successfully connect with employees and the community.
• An efficient, clear communicator capable of supporting diverse audiences.
• High energy and proactive in guest engagement.
• Detail oriented, thorough, and accurate in all tasks.
• Exceptional interpersonal skills and the ability to interact with the community.
• Comfortable speaking to large and small groups both informally and in presentational settings.
• Flexibility to work various shifts during operating hours, and to work some nights and weekends during operating hours.
• A flexible, supportive team player, capable of bringing positivity to joyful and stressful situations alike.
• Learn and retain new exhibit information.
• Ability to understand, interpret and follow Amazon's policies and procedures. 
• Maintains regular and consistent attendance and punctuality
• Maintains an attitude of flexibility and respect in all relationships with coworkers and leadership.
• Ability to practice a high level of confidentiality without exception.
• Organized and thorough in planning and execution.

• Ability to work in an environment with varying temperatures averaging between 72-76° F and a relative humidity level of 60%.
• Ability to navigate uneven terrain and stairs.
• Ability to stand or walk for extended periods of time, up to the entire duration of the shift.
• Ability to sit for extended periods of time, up to the entire duration of the shift.
• Ability to independently walk/move consistently within a 1.5 mile radius.
• Ability to read, write, speak and comprehend the English language.
• Ability to speak to visitors, staff and colleagues for the duration of each shift.
• Ability to use electronic communication devices including radios and telephones.
• Ability to work outdoors in various weather conditions to support special events and projects.
• Ability to work flexible hours including nights and weekends.