Amazon - Corporate Receptionist (Bellevue) for Northwest Center Services

Administrative Bellevue, Washington


Description

Position Summary

The Corporate Receptionist provides 5-star customer service to internal and external customers over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and Amazon employees. Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction.

Location: Bellevue

Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as assigned)

Wage: $20.00 per hour

Benefits:

· Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance

· Generous Paid Time Off benefits

· Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays

· Retirement 401(K) with a company match

· Employment Assistance Program (EAP) including six free therapy sessions per year

· Physical Wellness Reimbursement Program

· Student Loan Repayment Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com

Essential Duties

· Facilitate the opening and/or closing of service locations.

· Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.

· Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times

· Work collaboratively across the organization, as well as with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.

· Immediately report any suspicious persons, calls and packages.

· Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards

· Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information.

· Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space and issue badges.

· Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.

· Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary.

Needed Experience & Requirements

· High School Diploma or GED required, Associates degree preferred

· 1+ year customer service, call center, or administrative support experience

Demonstrable Skills

· Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.

· Excellent customer service skills and the ability to prioritize tasks.

· Ability to practice a high level of confidentiality

· Conducts self in a professional and friendly manner at all times.

· Strong communication skills and ability to effectively deescalate situations.

· Ability to understand, interpret and follow Amazon’s Policies and Procedures.

· Maintain good judgment in fast-paced, high-stress environments

· Attention to detail and accuracy

Working Conditions & Physical Demands

· Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.

· It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 mile radius is required.

· Must be able to stand and/or sit outdoors in all weather conditions above 45 degrees Fahrenheit (up to 8 hours per workday).

· Ability to read, write, communicate, and comprehend the English language

· Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).

· Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).

· This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

About Northwest Center

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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