Assistant Manager, Move Coordinator Program
Description
At Northwest Center @ Amazon we work in unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion. Our Move Ambassador Team is essential for managing internal office relocations with precision and efficiency. They partner with vendors to oversee corporate moves, guide the main contact through every step of the process, and act as the go-to resource for all relocation details. Their expertise guarantees a smooth transition, maintaining exceptional service standards and clear communication throughout each relocation.
The Assistant Manager, Move Coordinator Program works under supervision and guidance of the Program Manager and plays a crucial role in supporting employees in our Move Program on Amazon's campus. As our Assistant Manager, you will be the driving force behind your team's success and growth. You’ll inspire and support your staff, focusing on their professional development while expertly managing recruitment, performance, and employee relations. By setting clear goals and monitoring progress, you'll provide essential coaching to help your team excel and prepare for future opportunities. Your leadership will be key in maintaining high standards and creating a positive, growth-driven work environment where everyone can thrive. Join us and lead with impact!
Location: Seattle (South Lake Union), Redmond and Bellevue, WA
Schedule: Full-Time, 40 hours per week | Monday - Friday between 7:30AM - 6:00 PM and occasional nights and weekends as needed
Starting Wage: $74,048 - $83,678 per year | Full Wage Range: $74,048 - $93,308 per year
What we can offer:
Schedule: Full-Time, 40 hours per week | Monday - Friday between 7:30AM - 6:00 PM and occasional nights and weekends as needed
Starting Wage: $74,048 - $83,678 per year | Full Wage Range: $74,048 - $93,308 per year
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/
What You Will Do
People
- Provide management, day-to-day direction, and leadership to the Move Ambassador team.
- Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve established goals.
- Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed.
- Providing corrective employee conversations as necessary related to employee performance, including subsequent follow-up.
- Responsible for the interviewing, hiring, and termination process and discussions partnering with Human Resources as necessary.
- Contributes to a positive work environment that encourages retention of talent.
- Build trust, influence, and manage relationships with diverse team members at all levels, with the ability to leverage relationships to accelerate delivery, and the ability to use these skills to facilitate connection with stakeholders across the organization.
- Work collaboratively across the organization with different job levels and departments
- Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
Operational Excellence
- Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction.
- Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures.
- Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of new roll outs.
- Drive a complex program across multiple stakeholders, maintaining and cultivating client relationships.
- Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer served. Communicate and collaborate with key stakeholders to implement timely solutions.
- Deliver engaging presentations and effectively communicate information, data, or reports to diverse audiences.
- Design reports, support dashboards, and analyze data to track activity.
- Lead and participate in additional projects as assigned.
Customer Experience
- Act as liaison between Northwest Center, Amazon, and other vendors ensuring continuity, and ongoing improvement/development of relationships with various Amazon Teams providing an enhanced Amazon brand experience.
- Provide elevated customer support for Amazon employees and vendor partners.
- Partner with the Lead to handle escalated situations during the move process.
Who You Are
- Bachelor’s Degree or equivalent combination of education and experience
- Minimum of 4+ years of customer service or administrative support experience
- Minimum of 2+ years of experience in a leadership role leading a team
- Minimum of 2+ years of experience with project or program management, or business operations
- Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
- Detailed oriented and thorough, with ability to see the “big picture”.
- Exercises good judgement in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
- Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Working Conditions & Physical Demands
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- May need to carry supplies to other buildings.
- It is a combination of desk and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
- Variable working hours, with availability to work a flexible schedule to meet the needs of the business, including arriving early, staying late on a moment’s notice, and occasional evening and weekend shifts.
- Ability to read, write, speak, and comprehend the English language
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us at [email protected].
In alignment with our commitment to fostering a diverse, equitable, and inclusive workplace, we are dedicated to building teams with varied backgrounds, identities, and experiences. If you align with the majority of our qualifications and share Northwest Center's values and mission, we warmly invite you to apply.
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