Amazon - Program Manager, Special Projects for Northwest Center Services

Administrative Seattle, Washington


Position summary
Serve as initial project contact to scope, plan, develop project timeline, document and create SOP’s to hand off to operations team for project implementation. Effectively monitor and report on scope, risks and issues, budget and timelines to appropriate internal and external stakeholders. Develop relationships and collaborate with internal and external stakeholders and cross functional teams to ensure solutions meet timeline and business objectives. Ensure project scope and operational tasks are clearly documented, understood, assigned and tracked. Complete all project documentation required based on our SLA or agreed upon deliverables. Engage in and communicate ideas for supporting the continuous improvement of SLA processes with a positive and constructive attitude and for developing this attitude in others. Provide seamless handoff to operations team for implementation and timely updates for scope, timing or project changes.

Schedule: Mon - Fri 8am - 5pm (hours may vary) 
Location: Seattle, Bellevue and Redmond 
Salary: $88,000 + per year 

Key responsibilities / Essential Functions

Stakeholder Engagement: Builds valued relationships consistently, enabling on-going and effective partnerships focused on achieving shared objectives for the customer and Northwest Center. Identifies differences or disagreements among business and technology stakeholders; facilitates involvement, collaboration, and communication to resolve issues quickly. Partners with stakeholders to support their decision-making processes; challenges thinking to ensure accountability and good stewardship. Ability to work effectively at the Sr. Leadership and operational level, while remaining focused and committed to Northwest Center’s overall business interest and strategic growth objectives.

Execution and Delivery: Commits significant focus, energy and/or resources to reach solutions; actively looks for new methods or processes to achieve desired results. Identifies gaps and anticipates risks; takes action to connect parties, address risks and determine solutions. Reinforces culture of shared ownership in program progress and successful completion. Manages projects at startup and for extended durations with potential to warm handoff into operations team. Some projects/scope may remain under this role and not transitioned into a production/operations team. This determination will be made based on a number of factors including duration, complexity and bandwidth of this position and other teams.

Documentation, SOP’s, Training: Creates clear concise and thorough documentation for project execution. Develops SOP’s to support implementation and training material in the support of rapid execution while exceeding SLA’s and achievement of project timeline.
Focus and Delegation: Focus on details along with rapid deployment while ensuring quality and efficiency of effort. Excellent practitioner in delegating work to others and empowering teams to meet the deployment objectives.

Scalable Solutions: Drives for optimal solutions that are simple and quickest way to value; prevents unsustainable complexity. Sees obstacles and challenges as opportunities. Instills a continuous improvement mindset focused on identifying waste, root causes of inefficiency and practical, incremental improvements. Builds solutions that are scalable and able to be easily modified as new requirements are identified

Effective Communication: Clearly communicates decisions, plans, goals and strategies to internal and external stakeholders. Organizes and communicates information clearly and simply to drive actions. Communicates to diverse audiences so that information is credible, digestible and easily understood. Adjusts communication based on content and audience. Ability to work with all levels of the organization from Executives to frontline staff.

Technical Aptitude: Considers options that span practices and functions and addresses each with a logical approach. Able to anticipate functionality/system problems based on knowledge gained.

Additional Duties: Any additional duties as requested in support of the [email protected] Operations.

Needed experience & requirements

• BA Degree in business/related field or equivalent

• 5+ years of relevant work experience focused on customer support and administrative services
• 4+ years of experience communicating with technical and non-technical stakeholders at all levels across multiple business units
• Served as vendor manager for large scale enterprise customer in an operations function
• Strong preference for working knowledge of Amazon ecosystem or equivalent scale technology organization
• Demonstrated success in fast paced, agile environment to drive new projects to completion
• PMP (Project Management Professional) or equivalent which can be acquired after hire and will be supported by NWC
Demonstrable Skills
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to practice a high level of confidentiality.
• Interpersonal skills to effectively motivate others. Lead change and innovation
• Manages confidentiality without exception
• Maintain good judgment in fast-paced, high-stress environments
• Detailed oriented & thorough, with ability to see the “big picture”
• Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Working Conditions & Physical demands
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Variable working hours between 07:30AM and 6:00PM with occasional nights and weekends
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
• Ability to read, write, communicate and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

About Northwest Center
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].   

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.


We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.