Business Operations Manager for Northwest Center Services @ Amazon

Administrative Seattle, Washington



A successful Business Operations Manager will be Customer-Driven, excel at building relationships and ready to empathize with the needs across teams and levels of the organization from executive to individual contributor. They will influence, learn from and partner with individuals within the team and across the company. Growth-mindset is key. They should be a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions. They should be able to experiment with different approaches and find ways to measure their success with a demonstrable history of solving tough problems in complex environments.

Location: Puget Sound Region Company: Northwest Center Services
Salary: $83,684 per year
Position Reports To: Account Director 
Schedule: Mon - Fri 8am - 5pm
Please submit resume and cover letter 


Financial Management: Act as primary financial manager for the @Amazon team ensuring all financial information is entered, tracked and reported to both NWC and Amazon key stakeholders as needed. Own [email protected] P&L inputs and auditing, tracking program budgets, forecasting potential changes and working with leadership to mitigate any shortfall to budget. Own the Amazon Purchase Order (PO) process, ensuring each PO budget is on track and working with leadership on amending and creating new Purchase Orders. Perform monthly reconciliation of program budget spends, contact and hold vendors accountable to agreed upon service levels. Create presentations for Divisional Executive Leadership that effectively communicate budget vs spend results, variations and recommended changes to reconcile differences.

Rhythm of Business: Establish and drive the rhythm of the business for the division, and work with various organizations to coordinate business processes and management control processes.

Business Planning and Leadership: Partner with the Divisional Executive Team to manage the planning process ensuring coordination with corporate/client planning processes as well as planning integration across the broader Northwest Center organization. Work with cross-division and cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews and other strategic business planning activities.

Special Projects: Drive high-impact cross-team projects as needed to meet the changing business environment and ensure the team is achieving commitments. Successful project management, including work with strategy consultants and other external agencies, on strategic efforts that require hands-on experience across multiple functional disciplines and business organizations.

Communications Strategy: Develop and execute a communications strategy that aligns to our business, organizational goals and priorities with the broader OneNWC community. Determine the most effective modes and rhythms that ensure clarity and engagement across the team. Gather input from key stakeholders to ensure context from both outside the team and within the sub-teams is considered as we build out our plans. Define the communications calendar for key themes and engagements, and work closely with the operations management community to cascade within the team. Measure program and event effectiveness, document learnings, and leverage for the future

Events & Meeting Coordination: Lead major (and minor) events/meetings throughout the year including: Office All Hands – semi-annual event for the hundreds of individuals working between multiple campus’s in various regions. Manager/Leadership meetings – gatherings of our managers and senior leadership. Executive Meetings – gathering of the Division Executive team to discuss broad and strategic planning. Develop milestones, event plans, and contingency

plans as needed based on budget, timing, and business need. Drive collaborative discussions and decisions with key stakeholders and executives.

Trusted Advisor to Leadership: Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Produce and commission dashboards, tracking mechanisms, analyze data to allow assessment of financial & programmatic health and to support key business decisions.



· Bachelor’s degree required, master’s degree preferred


Required Experience:

· A minimum of 5+ years of experience in Business Management of high performing programs

· Ability to clearly communicate high level strategy and details effectively across disciplines, locations, and organizations, including to executive leadership.

· Organization, planning, and business skills alongside strategic thinking ability

· Keen understanding for how to deliver excellent results within a talented team, as well as being able to drive change across other organizations

· Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

· Ability to communicate effectively with both technical and non-technical individuals, across globally-distributed teams

· Advanced computer skills in MS Office

Preferred Experience:

· 7+ Years management experience

· Background leading strategic planning and execution across a corporate organization

· Experience in budget management and oversight over company P&L and operational planning to meet financial targets.

· Experience in Capacity Planning

Demonstrable Skills

· Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.

· Demonstrated commitment to Equity, Inclusion and Diversity with an established understanding of how this commitment impacts the workplace

· Ability to practice and maintain a high level of confidentiality.

· Interpersonal skills to effectively motivate others. Lead change and innovation

· Manages confidentiality without exception

· Maintain good judgment in fast-paced, high-stress environments

· Detailed oriented & thorough, with ability to imagine the “big picture”

· Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.

· Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.

· Attention to detail and accuracy

· Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.

· Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.


· Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.

· May need to carry supplies to other buildings.

· Variable working hours between 07:30AM and 6:00PM with occasional nights and weekends

· It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.

· Ability to read, write, communicate and comprehend the English language

· Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).

· Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).

· Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.

This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

About Northwest Center

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.