Amazon - Process Analyst for Northwest Center Services

Administrative Seattle, Washington


Description

The Process Analyst will be working with various teams to review current processes, identify processes improvements then draft, edit, and audit Standard Operating Procedures related to operations. To be successful in this role the candidate will need proven ability to proactively gather all necessary components to create new documents, develop the most efficient process for employees to follow, and communicate that process with experienced technical writing skills. A successful candidate will be resourceful, customer-focused, and team-oriented, and will have an ability to work independently under time constraints.

Location: Seattle (South Lake Union) & Greater Puget Sound
Pay: $88,000.00+ per year
Hours: Full- Time - M-F between 8AM - 5PM, with ability to work some evenings and weekends as assigned.
Benefits:

  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
  • Generous Paid Time Off benefits
  • Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP) including six free therapy sessions per year
  • Physical Wellness Reimbursement Program
  • Student Loan Repayment Program


Check out the entire list of benefits Northwest Center has to offer here: 
 http://www.nwcbenefits.com


**Please submit your resume to your application**


KEY RESPONSIBILTIES / ESSENTIAL FUNCTIONS


Business Process Improvement: Develop process improvement procedures to improve operational efficiency for various [email protected] teams. Analyzing current process standards and metrics providing solutions and improvements to current processes. Gathering data to perform root cause analysis and suggest appropriate process control changes. Coordinate with subject matter experts and program leadership to develop process improvement reports for setting progress, and appropriate recommendations and conclusions. Prioritize and implement process change requirements based on the critical project needs. Determine fiscal requirements and personnel resources required for process re-engineering of process change. Prepare and manage budgetary requirements for process re-engineering. Inform teams on process improvement and re-engineering strategies. Work with teams to recommend appropriate changes in process/approach. Prepare communication plans regarding process re-engineering for multiple stakeholders. Manage projects involving multiple stakeholders, including: operations, client/customer, and vendor partners.

Technical Writing: Responsible for creation and management of process documentation to be used by various [email protected] teams. Work with managers, leaders and line level staff to understand current, and new changing technical and non-technical programs capturing the necessary processes for employees to use when assisting customers. Transferring process knowledge to employees writing crisp and efficient content, utilizing a standardized style guide, acting as the one source of truth for various [email protected] teams and our client. Provide high-quality content, working in technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.

Execution & Management: Drive high-impact projects including division wide audit, review and edit process of all current SOP’s, project manage deliverables, developing workback plans and ensure milestones, report-outs, and timelines are met.

NEEDED EXPERIENCE & REQUIREMENTS

Education

  • Bachelor’s Degree or equivalent combination of education and experience.

 

Experience

  • A minimum of 3+ years of experience in process improvement analysis
  • Experience in technical writing and ability to draft clear, concise Standard Operating Procedures.
  • Experience with conducting, calculating and presenting Time in Motion Studies to executive and operational leadership.
  • Ability to clearly communicate high level strategy and details effectively across disciplines, locations, and organizations, including to executive leadership.
  • Ability to interview front line staff to create a real, easy to follow work instruction or procedures.
  • Strong computer skills, project management skills, and a high attention to detail.
  • Knowledge of internet software, spreadsheet software, word processing software, graphics software, and any other applicable software as may be needed by the job from time to time as it changes.
  • Keen understanding for how to deliver excellent results within a talented team, as well as being able to drive change across other organizations.
  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
  • Ability to communicate effectively with both technical and non-technical individuals, across globally-distributed teams.
  • Advanced computer skills in MS Office.


Demonstrable Skills

  • Ability to Format SOPs using MS Word and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
  • Commitment to Equity and Diversity with an established understanding of how this commitment impacts the workplace.
  • Interpersonal skills to effectively motivate others. Lead change and innovation
  • Manages confidentiality without exception.
  • Maintain good judgment in fast-paced, high-stress environments.
  • Detailed oriented & thorough, with ability to imagine the “big picture”.
  • Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
  • Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
  • High attention to detail and accuracy.
  • Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
  • Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

WORKING CONDITIONS & PHYSICAL DEMANDS

  • Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
  • May need to carry supplies to other buildings.
  • It is a combination of desk and actively visiting several Amazon buildings so the ability to move within a 1.5 radius is required.
  • Must be able to stand and/or sit at computer for up to 8 hours per work day.
  • Ability to read, write, communicate and comprehend the English language
  • Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
  • Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
  • Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
  • This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

If you need any assistance with the application process, please send us an email at [email protected] and include the title of the role in the subject line.

ABOUT US

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center (NWC) is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.

At Northwest Center, we value and accept diversity and inclusion. We promote this by encouraging our employees to participate and contribute to our various employee resource groups. Some examples of the groups include Black Affinity Group (BAG), PRISM (LGBTQIA+ Group) and our Equity Committee. These resource groups promote diversity and inclusion, provide resources to employees, and play an important role in creating a community at Northwest Center! Our culture is encouraging, promotes growth and believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. Northwest Center is proud to be an equal opportunity employer, including disability and veteran’s status.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. Northwest Center is proud to be an equal opportunity employer, including disability and veterans status.

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