Senior Understory Ambassador for Northwest Center Services @ Amazon
In the heart of the Seattle Amazon Headquarters is Understory. This venue is a free public visitor center where guests can experience the transformational power of discovery, exploration, experimentation and creativity through compelling and authentic exhibits and experiences. The Senior Understory Ambassador is responsible for welcoming all visitors and proactively engaging with each guest throughout their visit. This critical role is instrumental in ensuring every visitor experience is positive and informative, so the ideal candidate brings proven exceptional customer service skills and is comfortable speaking in front of groups.
Location: Seattle, WA (South Lake Union)
Wage: $22.27 per hour + excellent benefits
Schedule: Hours of operation 8am - 9pm Mon - Sun (Full-time, 40 hrs per week roll, will work an 8 hr shift within operating hours)
Key responsibilities / Essential Functions
- Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
- Give public presentations and talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
- Be prepared to answer all questions related to current exhibits as well as promote visitor engagement of current exhibits.
- Be able to provide information regarding the Spheres as well as nearby places to eat and other landmarks to visit within the greater Seattle area.
- Communicate clearly and in a cordial friendly manner with visitors of all backgrounds and ages.
- Track appropriate metrics as directed by NWC leadership.
- Effectively and clearly communicate with fellow staff, NWC supervisors and managers using provided radios, instant messaging software and email.
- Immediately communicate all escalations to a NWC supervisor and call security for assistance, if necessary.
- Provide feedback to NWC leadership on observations made regarding exhibits, visitor engagement and other comments related to the visitor experience.
- Attend and actively participate in all scheduled meetings and training sessions to maintain current information on events, exhibits, pop-ups, and information regarding Understory and other Amazon-related topics.
- Assist in resolving any escalations with guests and visitors in a professional and polite manner.
- Assist with special events and projects, as requested by NWC leadership.
- Support and staff community engagement programs as needed.
- Arrive in the designated Ambassador attire and ensure a clean and professional appearance.
- Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities.
- Create trouble tickets for facility and exhibit items identified or brought to your attention.
Needed experience & requirements
- High School Diploma or GED required
- Associates degree or equivalent credits preferred.
- Minimum 2 years direct customer service experience in a museum, theme park, or high profile venues (examples include galleries, art centers, zoos, exhibit centers).
- Ability to comfortably speak and lead programs in front of large or small audiences.
- Exceptional interpersonal skills and the ability to proactively interact with the public.
- High energy, detail-oriented, and a reliable individual.
- Proven excellent customer service skills and the ability to multi-task in a fast-paced environment, while always remaining professional and friendly.
- Willingness to work in a changing environment.
- Learn and retain new exhibit information.
- Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management.
- Flexibility to work various shifts during operating hours.
- Ability to speak in person and over the radio using a clear and audible speaking voice.
- Must understand, interpret and follow Amazon’s policies and procedures.
- Strong conflict resolution, critical thinking, and problem solving skills.
Working Conditions & Physical demands
- Must be able to frequently carry and lift a items up to 50 pounds.
- May need to carry supplies to other buildings.
- Ability to walk consistently within a 1.5 radius is required.
- Reading, writing and oral proficiency in the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- Humidity and temperature conditions may vary in order to maximize the plant life in the space. The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%.
- May be supporting events and projects outdoors and working in various weather conditions.
- Speak to visitors, staff and colleagues for the duration of each shift.
- The position requires standing for long periods of time up to the entire length of the shift.
- Walking up and down stairs is required when roving the space and assisting customers.
- Must adhere to dress code and be conscientious about personal hygiene.
- The space is inhabited by various plant life so any allergies may impede performance of duties.
- Sight (with or without corrective lenses) is required.
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
About Northwest Center
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.