A mission that will make you proud

Description

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

• Train, mentor, coach, and develop new hires during week 2 & 3 of employment and other departments as necessary, ensuring they have a solid understanding of various expectations of being a receptionist (proper greeting technique, etiquette, positive communications and customer interaction)
• Assess trainee’s learning style, adjusting your training to their style to ensure trainees are retaining reception skills. Critically examining the trainees’ understanding and progress and making necessary adjustments to the program
• Assist in preparing hard copies of training materials such as module summaries, videos, and presentations
• Collaborate with management to identify company training needs
• Ability to follow structured timelines and accommodate unexpected requests
• Facilitate the opening and/or closing of service locations throughout the Puget Sound Region
• Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
• Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
• Ensure program service level agreements and operation standards are exceeded
• Work collaboratively across the organization with different job levels, departments and with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners
• Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs
• Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards
• Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information
• Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider
• Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space
• Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests
• Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary
• Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered

• 1+ year customer service, call center, or administrative support experience
• Excellent customer service skills and the ability to quickly and successfully prioritize tasks
• Ability to practice a high level of confidentiality
• Strong communication skills and ability to effectively deescalate situations
• Strong conflict resolution, critical thinking, and problem solving skills
• Ability to understand, interpret and follow Amazon’s Policies and Procedures
• Detailed oriented & thorough, with ability to see the “big picture”
• Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals
• Attention to detail and accuracy
• Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
• May need to carry supplies to other buildings
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
• High School Diploma or GED
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit