A mission that will make you proud

Description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Support Project Coordinator will work independently from NWC leadership as well as clearly communicate with counterparts, vendor partners and project stakeholders when required. This role requires exceptional customer service, communication skills, teamwork, time management, and attention to detail in order to ensure client satisfaction. You will need to be comfortable with ambiguity and variability as this role supports multiple organizations requiring the ability to uphold their individual expectations and policies. 

Schedule:  Monday - Friday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed.
Hourly Rate Range: $29.19 per hour | Full Range $29.19 - $34.73 per hour
Location: Seattle (South Lake Union, Queen Anne, Sodo), Bellevue and Redmond
What we can offer: 

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

** Please submit your resume with your applications. Cover letters preferred **

What You Will Do

• Serve as the initial point of contact for and help facilitate the coordination of customer submitted requests.
• Manage ticket queue for incoming requests, routing tickets to appropriate resolver. Ensure service level agreements are maintained regarding response time and ticket completion.
• Provide administrative support of multiple service lines, creating project files within systems of record and file sharing programs ensuring proper formatting and structure.
• Support ordering of workspace products and furniture, coordinating delivery with appropriate vendors. 
• Schedule and deploy vendors to ensure delivery and completion timelines for request tickets. Use internal tools to understand deployment schedule and notify the customer of expected completion dates.
• Manage customer-facing inboxes, directing questions to the appropriate party for resolution or responding to customer inquiries as needed. 
• Provide measurable and timely response to customer and vendor inquiries, work requests, and concerns.
• Work collaboratively with a dispersed team as well as both internal and external stakeholders to ensure amazing customer service.
• Coordinate with the customer and PPM team to overcome obstacles by providing resources and solutions amidst ambiguity. 
• Utilize Smartsheet to maintain data accuracy and gather missing information.
• Update systems of record with new information from audits and completed projects. 
• Assume day-to-day responsibility for successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Proactively identify tasks requiring attention and appropriately prioritizing workload.
• Assist vendor partners with program initiatives, process and procedure updates.
• Model professionalism and company values.
• Contribute to team development including providing job training, shadowing and mentorship to new employees.
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and asks from Amazon partners, is not change adverse and demonstrates adaptability as business needs develop and shift. 

Who You Are 

• High School Diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum 2-year customer service, real estate/facilities, or administrative support experience.
• Advanced knowledge with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Working in a creative team environment.
• Excellent customer service skills and the ability to multi-task in a fast-paced environment.
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers and visitors.
• Strong attention to detail and a focus on execution.
• Able to manage a high degree of complexity and to distill information
• Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously across a distributed set of stakeholders without direct ownership of resources.
• Work independently and in teams pending on project assignment.
• Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.
• Flexible and able to work in fast-moving environment
• Strong conflict resolution and problem solving skills.

Working Conditions & Physical Demands​

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
• Ability to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including nights and weekends
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. 

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