Amazon - Front Desk Trainer (Eastside)

Administrative Bellevue, Washington

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Description

Front Desk Trainers provide 5-star customer service to internal and external customers over the phone and in person. Trainers are responsible for performing all receptionist duties in addition to teaching new hires essential job functions of being a Corporate Receptionists for the NWC @ Amazon team. Trainers cultivate the skills and knowledge of their trainees and share their expertise in ways that motivate others.
Our ideal applicant, is an individual who is patient, supportive and adaptable. Who will take the time to understand a person’s learning style and be able to create an environment that will help them succeed. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you! 


Location: Bellevue, Redmond & Kirkland 
Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)    
Wage:  Starting Wage: $26.16 per hour | Full Wage Range: $26.16 - $31.13 per hour
    
What we can offer:      
  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
  • 17 Accrued Paid Time Off Days Annually
  • Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
  • Retirement 401(K) with a company match
  • Company-Provided Orca Pass – Unlimited use
  • Employment Assistance Program (EAP) via Spring Health
  • Mental Wellness Program including six free therapy sessions per year
  • Opportunity for career development with our NWC Mentorship Match program
  • Physical Wellness Reimbursement Program - $25/month
  • Student Loan Contribution Program - $50/month
  • Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/     


Key Responsibilities
  • Train, mentor, coach, and develop new hires during week 2 & 3 of employment and other departments as necessary, ensuring they have a solid understanding of various expectations of being a receptionist (proper greeting technique, etiquette, positive communications and customer interaction)
  • Assess trainee’s learning style, adjusting your training to their style to ensure trainees are retaining reception skills. Critically examining the trainees’ understanding and progress and making necessary adjustments to the program
  • Assist in preparing hard copies of training materials such as module summaries, videos, and presentations
  • Collaborate with management to identify company training needs
  • Ability to follow structured timelines and accommodate unexpected requests
  • Facilitate the opening and/or closing of service locations throughout the Puget Sound Region
  • Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
  • Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
  • Ensure program service level agreements and operation standards are exceeded
  • Work collaboratively across the organization with different job levels, departments and with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners
  • Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs
  • Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards
  • Welcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information
  • Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider
  • Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space
  • Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests
  • Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary
  • Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered

Requirements
  • 1+ year customer service, call center, or administrative support experience
  • Excellent customer service skills and the ability to quickly and successfully prioritize tasks
  • Ability to practice a high level of confidentiality
  • Strong communication skills and ability to effectively deescalate situations
  • Strong conflict resolution, critical thinking, and problem solving skills
  • Ability to understand, interpret and follow Amazon’s Policies and Procedures
  • Detailed oriented & thorough, with ability to see the “big picture”
  • Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals
  • Attention to detail and accuracy
  • Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change
  • Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
  • May need to carry supplies to other buildings
  • It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required
  • Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
  • High School Diploma or GED
  • This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

About Northwest Center  
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.   
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.  
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity   
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].     
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.  
   
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. 

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