At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as an Accounts Receivable Manager is to manage and oversee all accounts receivable and fraud functions in a manner which will ensure timely and cost-efficient processing of orders, minimized chargeback losses and coordination of processes with the Company’s credit issuer.  Reviews and makes recommendations for fraud mitigation and loss prevention while analyzing data and industry trends and providing appropriate reporting. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:

1. Manages the relationship with the Company’s private label credit issuer, merchant card processing bank, gift card fulfillment provider, and check guarantee service.  Ensures that all outstanding issues and processes between Northern and these vendors are resolved in a timely and professional manner.
2. Manages all facets of fraud detection and prevention for card not present channels while also staying current with new fraudulent activities that may breach the organization’s security measures.
3. Responds to escalated and complex inquiries forwarded by Credit Operations personnel that require additional follow-up.
4. Manages the timely processing of check payments with mail orders and the related bank processing relationship.
5. Manages the timely processing of customer refund checks.  Monitors the outstanding refund check balance and partners with the Indirect Tax team to identify and comply with all unclaimed property laws.
6. Develops reporting to monitor the type and amount of credit card fraud, returned checks and charge backs.  Identifies changes in business processes to reduce or limit fraud and chargeback losses.
7. Establishes the semi-annual budget for credit card discounts, gift card fulfillment costs, returned checks and credit card chargebacks based on current and historical trends. 
8. Performs all monthly close activities including, but not limited to, reconciliation of the accounts receivable sub-ledger, refunds due to Retail customers, and gift card liability accounts in an accurate and timely manner.
9. Participates in and leads cross-functional process and system improvement initiatives.
10. Understands and benchmarks the current order-to-cash processes, including involvement and recommendation in areas such as IT system upgrades, customer service processes, and sales team procedures. Manages all facets of fraud detection and prevention for card not present channels while also staying current with new fraudulent activities that may breach the organization’s security measures.
11. Selects new software or hardware and develops safety procedures to ensure minimal risk of fraud along with managing the relationship with vendors who support this hardware or software.
12. Analyzes the success of existing fraud rules and strategies while also developing and implementing new solutions to improve effectiveness and efficiency within the program.
13. Monitors credit card fraud order activity and takes necessary action to reduce losses and increase processing efficiency of suspected fraud-order holds.
14. Develops and maintains all documentation, supporting rationale and analysis to support all fraud prevention rule enhancements/additions ensuring a comprehensive audit trail is maintained.
15. Monitors credit card chargeback losses and takes necessary action to reduce charge backs and aids increase recoveries on charge backs.
16. Supervises and manages employees as it relates to all projects or related work, establishes key performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee development.

What you will bring to the table:

• Bachelor’s degree in Accounting or Finance.
• 3+ years of experience with Accounts Receivable and Credit/Collections experience in a large private or publicly traded retail company with a strong internal control environment.
• 2+ years of relative experience in a similar fraud prevention position.
• 3+ years of supervisory experience with proven skills in the areas of motivation, employee development and change management.
• Experience managing relationships and usage of personal or business verification tools such as White Pages Pro, LexisNexis, etc.
• Thorough knowledge of accounting policies and procedures as they relate to the credit and collections function.
• Ability to establish strategic business processes to minimize chargebacks based on emerging patterns of fraudulent activity
• Ability to determine effective collection plans in order to minimize delinquent accounts.
• Proven ability to build strong business relationships at all levels throughout an organization.
• Demonstrated high level of initiative and drive; ability to multi-task, work efficiently, problem solve and manage deadlines in a fast-paced, high growth environment. 
• Experience with a large-scale ERP system; Microsoft Dynamics AX experience preferred. 
• Broad knowledge of Order to Cash business requirements and processes
• Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.
• Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes: 

• Competitive Pay: Earn $80,000 to $110,000 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value. 
• Variable Pay: Variable pay is a component of compensation that can fluctuate based on performance, results, or specific metrics, rather than being a fixed amount like a salary. Annual bonus tied to company performance are paid annually. Incentive plans tied to an achievement-based outcome are generally paid monthly to quarterly.
  • The NTE AIP plan pay ranges from 5% to 100% of base salary. Eligibility is based on grade and roles that manage performance. Eligibility and payouts are outlined in the NTE AIP policy.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday – Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office. 
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future. 
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use. 
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility. 
• Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones. 
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!