Benefits Specialist

Northbridge Companies Home Office Northbridge Company Home Office - Burlington, MA,


Position at The Northbridge Companies Home Office

Love what you do, Love where you Work!

Position Summary for the Benefits Coordinator: The Benefits Coordinator is responsible for the administration and supportive oversight of company benefits including health plans, life insurance, 401(k) and disability/leave programs. This position assists associates with benefits enrollment and questions, verifies all insurance billing, maintains associate database, and files, and ensures compliance with required benefit notices.

Duties and Responsibilities:

  • Coordinates the delivery of benefit programs to associates in alignment with business objectives.
  • Assists with the administration of benefit programs (health plans, life insurance, 401(k), disability/leave, paid time off, voluntary benefits).
  • Assists with the coordination of annual open enrollment and new hire enrollment processes, including oversight of changes within the payroll system.
  • Answers associate questions about benefit programs: This may include conducting benefits orientations explaining company benefit programs to new hires and assist them with the enrollment process including health, dental, vision, 401k, and other insurance benefit programs
  • Assists associates with benefit claims questions. Works directly with associates and vendors to resolve claim related issues.
  • Coordinate COBRA enrollments between administrator and carriers
  • Assists with the Disability and Leave program, works directly with associates, community leadership and vendors to ensure, accuracy and timeliness and compliance.
  • Coordinate benefit payment arrangements with associates out on leave and ensure compliance so that payments are made timely according to the agreed upon schedule.
  • Coordinates administration of the 401(k)-plan including quarterly reconciliations.
  • Compiles data for 401(k) audit, responds to auditor requests.
  • Assist in completing benefits reporting requirements, ensures timely distribution of required benefit plan notifications. Annual Notices, SPDs, etc.
  • Reconcile monthly benefit payroll deductions with invoices and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
  • Compiles enrollment, claim, expense data monthly, quarterly, etc.
  • Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.
  • Coordinate workers' compensation claims with third-party administrator. Follow up on claims.
  • Works closely with the HR team in support of all HR initiatives.


  • The ideal candidate will have a bachelor’s degree in human resources or related field, or equivalent work experience
  • A minimum of 2 years of experience working in associate benefits administration
  • Knowledge of associate benefit programs and applicable federal, state, and local laws.
  • Familiarity with benefits and payroll software
  • Proficient with Microsoft Office Suite or similar software.
  • Analytical skills to analyze data on wages, salaries, and cost of benefits to develop programs that best fit the organization
  • Communication skills to convey benefits to associates and answer their questions
  • Ability to clearly respond to concerns and help solve problems associates may have
  • Detail oriented in keeping records and in staying updated on state and federal government regulations
  • In addition to being informed about procedures regarding the selection and allocation of benefits, a benefit coordinator should have the following qualifications:
    • Interpersonal skills working with employers, benefit providers, and associates
    • Leadership skills involve coordinating staff activities, administering the benefits program, and ensuring deadlines are met
    • Strong organizational and time management skills

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