Business Analyst Manager

Project Management / Gestion de projets Toronto, Ontario


Position at Northbridge Financial Corporation

“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary 

The Business Analyst Manager is responsible for developing and maintaining a group of highly skilled business analysts.  The incumbent will cultivate and maintain relationships with business stakeholders to conduct business process analysis, needs assessments, and preliminary cost/benefits analyses in order to align solutions with business initiatives on large/highly complex projects and/or multiple business areas. In addition, the incumbent is responsible for managing a team of direct reports and maintaining a framework based on industry best practices that fit delivery needs.

What you will be doing:

  1. Collaborate with business stakeholders and senior business leaders to identify strategic and innovative uses of technology and processes to drive business growth, profitability and efficiencies.
  • Identify and analyze business requirements for small to mid-size/ moderately complex projects and/or various business areas.
  • Gather and document business requirements, user stories with acceptance criteria, and functional and non-functional requirements, to aid in the development of new business processes and products.
  • Define and negotiate objectives based on user needs, industry requirements, and an understanding of business rules.
  1. Provide effective daily leadership, coaching and motivation of staff.
  • Responsible for resource and workload planning and organization
  • Provide individual and team feedback for the purpose of coaching staff to meet or exceed planned objectives
  • Manage the hiring, development, retention, reward, and motivation of staff in the unit/region.
  • Complete annual performance objective planning and performance reviews for direct reports and teams.
  • Manage the learning and development of skills in staff assigned to the unit, tailor coaching based on employee needs, and deal with skill deficiencies.
  • Develop work schedules, evaluate project progress, and recommend steps necessary to meet commitments and schedules.
  • Coach, counsel, mentor and provide developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provide on-going developmental feedback.
  • Ensure the effective operation of team performance by overseeing / enhancing operational procedures and managing budgets and staffing to meet business requirements.
  1. Develop an effective work plan to meet project and stakeholder needs
    • Identifies all applicable stakeholders and determine stakeholder influence and relationship needs.
    • Build and manage stakeholder relationships
    • Facilitate discussions with stakeholders to develop, validate and prioritize business requirements.
    • Develop a communication plan to meet project and stakeholder needs.
  1. Works with systems analysts, application developers and business analysts to identify options for potential solutions and the impact to systems, while assessing both technical and business suitability.
  • Participate in application design and quality assurance throughout the life cycle of the project to ensure risks and impacts are correctly mitigated.
  • Assist IT colleagues, team members with analysis or specifications on projects as required.
  • Actively support the department and project teams in identifying, reporting and/or mitigating project risk, providing suggestions and support, and monitoring time lines and target dates.
  • Resolve or escalate issues and/or project changes to the Project Manager and/or Business Leader, as well as provide project status updates.
  1. Research, evaluate and recommend operational procedures and best practices to optimize processes and workflow efficiencies to enhance processes, business and system requirements
  • Organize, synthesize and prioritize large amounts of information provided by stakeholders to determine the most appropriate solution
  • Develop, produce, and maintain systems procedures, process maps, reports and documentation as required.
  • Ensure BA framework and methodology processes are applied.
  • Coordinate with developers and quality assurance analysts to test software changes, and ensure that functionality meets stated user requirements.
  • Validate and verify that the deployed solution meets the business need.
  • Estimate time and project resource planning
  1. Develop and maintain a knowledge and understanding of company operations/procedures, and insurance industry trends/developments, to enhance the business analysis process.

What we are looking for:

  • CCBA or CBAP certification preferred
  • Post-secondary education in a related field (i.e. Computer Science, Business Administration) or equivalent combination of education and experience.
  • Minimum 10 years of BA experience, working in a technology environment.
  • Minimum 3-5 years of leadership experience
  • Minimum 5 years of project delivery experience.
  • Agile experience including some major frameworks like Scrum, Kanban, Etc
  • Knowledge of insurance, business, and technical areas; Property and Casualty Insurance experience preferred.
  • Experienced and proficient in conducting one-on-one interviews and/or managing or assisting in facilitated group sessions, in order to be able to understand business needs and translate those needs into workable solutions.
  • Ability to develop and prepare business analysis documentation and planning including RMP’s, BRD’s, and user stories.
  • Ability to estimate work effort and provide supporting documentation.
  • Strong understanding of Software Development Lifecycle methodologies.
  • Proficient user-level knowledge of Microsoft Products (Windows O/S, Word, Excel, PowerPoint, Outlook, Project, Sharepoint, Visio, Teams) and a willingness to learn new applications.
  • Experience using application lifecycle management tools like Team Foundation Server (TFS).
  • Knowledge with P&C Insurance business software is a strong asset. (e.g., Policy Administration/Underwriting Systems, CRM, Billing, Claims, etc.)
  • Proficiency in data analytics including the use of data technologies (e.g., Microstrategy) and SQL. Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region).

What sets you apart:

  • Demonstrated ability to plan, organize, and manage multiple demands and changing priorities.
  • Demonstrated ability to take initiative in identification of potential projects.
  • Demonstrated ability to recognize unrelated problems and implement an appropriate solution within established guidelines.
  • Demonstrated ability to organize, interpret, and apply data/information from a variety of sources.
  • Demonstrated ability to develop and prepare business analysis documentation and planning.
  • Demonstrated ability to provide leadership and direction in both formal and informal settings.
  • Demonstrated ability to develop and maintain effective working relationships with both internal and external business contacts.
  • Ability to actively listen, visualize and brainstorm with customers to create optimal solutions to complex business problems.
  • Strong analytical, problem-solving skills, investigative, and decision-making skills.
  • Strong communication (verbal and written) skills to explain processes and terms.
  • Demonstrated commitment to ongoing professional and technical development.
  • Demonstrated ability to have patience, empathy and understanding in dealings with staff.
  • Strong leadership, interpersonal, and coaching skills.

What We Have to Offer:

  • Northbridge Cares program – volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan – medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.