Market Reservation Assistant - 12 Month Contract

Administration / Administration Vancouver, British Columbia


Position at Northbridge Financial Corporation

 “The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Position Summary:

The Market Reservation Assistant is responsible for intake and clearance of insurance submissions, and assignment of submissions to appropriate business units.

This is a 12 month contract role. 

What you will be doing:

  • Effectively process and direct submission requests:
    • Enter submissions into the clearance system, ensuring accuracy and completeness of information on a timely basis, and with thorough attention to detail.
    • Assist identify missing information for the Underwriter, or when appropriate, follow up with Broker directly.
    • Ensure overdue work is escalated as needed in order to manage volume and service levels.
    • Manage the submission queue to ensure submissions are logged efficiently and accurately at all times.
  • Complete a variety of technical, administrative and support duties:
    • Provide administrative support, such as sending emails and notifications to assist in account maintenance and effectively communicate with customers.
    • Keep Underwriter assignment lists and other documentation up to date.
    • Answer telephones and ensure phone queue coverage at all times.
    • Assist in data editing, verification, and reconciliation activities.
  • Manage and execute daily work processes within the time frames specified.
  • Assist, when required, in re-distributing work within the team to achieve individual service standards.
  • Assist in producing monthly service reports to monitor service levels.
  • Provide back-up coverage for other Market Reservation Assistants to ensure the region runs smoothly and efficiently.
  • Familiarize and apply best business practices towards national service and quality standards.
  • Assist in audits to confirm achievement of corporate standards for data quality and service.
  • Maintain regular communication with the Business Development Managers (BDMs) to promote and manage our customers’ needs.
  • Other duties as assigned.

What we are looking for:

  • Post-secondary school education and/or equivalent on-the-job experience.
  • Previous office administration experiences an asset.
  • Excellent keyboarding skills.
  • Ability to work within a PC oriented environment, including familiarity with e-mail and Internet skills. Competence with Excel and other Microsoft Office Suite products.
  • Established customer service skills.
  • Ability to produce accurate, error free work.
  • Strong detail-oriented approach to work with ability to multi-task.

What sets you apart:

  • General insurance/business knowledge an asset.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills and ability to build relationships at all levels, throughout the organization and externally.
  • Strong time management and organizational skills.
  • The ability to work in a dynamic/self-empowered environment and with a proven track record in establishing and meeting deadlines, and managing large volumes of work within a short time frame.
  • Analytical skills and curiosity about various business processes and how they function collaboratively.

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verification.