Employee Experience Programs Specialist

People & Culture / Talents et culture Toronto, Ontario


Position at Northbridge Financial Corporation

“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Scotiabank Arena, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary 

As a part of the People & Culture team, you'll support making big changes that have impactful outcomes on our overall employee experience and focus on creating the solutions and strategies that our employees have been asking for.  You'll help us become more forward-thinking, transformative and connected to the heart of our organization - our people!

Reporting to the Manager, Employee Experience Programs, this position will support the development and implementation of organization wide initiatives focused on enhancing the employee experience. As an Employee Experience Programs Specialist, you'll wear several hats: innovator, advisor and facilitator to internal partners across the organization.  You'll collaborate with the People & Culture team to identify opportunities and assist in the continuous evolution of programs that foster a highly engaged and inspiring workplace.

What you will be doing:

  • Identify leading trends and best practices for designing employee focused programs across all HR disciplines and prioritize industry best practices
  • Support the development and execution of Employee Experience programs/projects (Performance Management, Recognition & Rewards, Employer Branding, Alumni Program, HCM Conversion, Engagement, etc.)
  • Support members of the project team(s) by effectively communicating and managing timelines, expectations and unexpected challenges
  • Facilitate project post mortems and create recommendations to identify successful and unsuccessful project elements
  • Provide high-level analysis to measure ongoing progress and success of new or evolved Employee Experience programs
  • Create dynamic presentations for conveying messages to internal partners or leadership for Employee Experience programs and/or evolving long-term strategy.

What we are looking for:

  • Degree / Diploma in Human Resources required
  • Minimum 4 years of experience in an HR generalist role
  • Minimum 2 years of HR program development/support experience required)
  • Diverse and multifaceted experience across all HR disciplines
  • Strong technical aptitude with HR systems / platforms (e.g., Performance Management, Recognition, Recruitment, HCM, etc.)
  • Strong data analytics/reporting capability
  • Strong presentation and facilitation skills
  • Advance proficiency with Microsoft Office Suite - Word, Excel, PowerPoint
  • CHRL designation considered an asset

What sets you apart:

  • Known to provide innovative solutions to challenging experience issues
  • Regarded as an exceptional communicator with strong influencing capabilities
  • Recognized as a collaborative partner who builds and maintains strong partnerships with stakeholders
  • Noted to be forward-thinking and adaptable to changes
  • Commended for delivering impactful outcomes that drive change in behaviour

What We Have to Offer:

  • Northbridge Cares program – volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan – medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.