Senior Claims Adjuster, Casualty & Litigation

Claims / Indemnisation Toronto, Ontario


Position at Northbridge Financial Corporation

“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary 

The Claims Adjuster, Casualty and Litigation is responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of medium size and/or moderately complex claims in accordance with corporate guidelines and best practices.Casualty & Litigation adjusters are multi-line adjusters for CGL, Auto Bodily Injury and Third Party Property damage as well as Professional Liability.

What you will be doing:

  • Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims of medium size and/or moderate complexity in accordance with established guidelines.
  • Achieve key file handling results in accordance with corporate goals, including but not limited to operating profitably and providing an exceptional customer experience.
  • Ensure the accurate and efficient payment of claims.
  • Prepare summaries and direct counsel on files for litigation, mediation/arbitration, and multidisciplinary assessments and attend at mediations, pre-trials and settlement conferences
  • Adhere to customer service standards by communicating effectively with all parties involved. 
  • Develop relationships internally and externally in order to meet business goals.
  • Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
  • Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.
  • Other duties as assigned.

What we are looking for:

  • Post-secondary education and / or equivalent on the job experience
  • Working toward of completion of the CIP designation
  • Minimum 5 years claims adjusting experience examining medium size and/or moderately complex commercial claims within one of our lines of claims
  • Working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills
  • Advanced proficiency with Microsoft Office Suite – Word, PowerPoint, Excel

What sets you apart:

  • Ability to demonstrate patience, empathy and understanding in dealings with customers and third parties
  • Able to plan, organize, and manage multiple demands and changing priorities
  • Strong analytical, problem-solving skills, investigative, and decision-making skills
  • Demonstrated negotiation skills

What We Have to Offer:

  • Northbridge Cares program – volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan – medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply below.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.