Associate Account Administrator

Administration / Administration Toronto, Ontario

Position at Northbridge Financial Corporation

“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! 

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence. 

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers. 

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people. 

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Scotiabank Arena, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.  

Position Summary

The Associate Account Administrator is responsible for the administration and servicing of assigned programs in accordance with established guidelines and business objectives.

What you will be doing:

Administration and Servicing:

  • Assist with the successful review and evaluation of periodic program premium and claim activity reports for assigned programs (generated by Administrators, MGAs or brokers) in order to ensure compliance within established program: (1) reporting protocol, format and frequency; (2) premium production protocol and development; (3) claims management protocol and development; and (4) settlement of premium and claim receivables and payables.
  • Assist with  booking of premiums based on aforesaid periodic program premium activity reports, including maintaining internal excel workbooks as a tool to monitor and control premium production.
  • Responsible for presentation of aforesaid periodic program claim activity reports to the company’s claims department for booking purposes in a form acceptable to the company’s claims department, including working with the company’s claims department in resolving its requirements and concerns.
  • Refer and redirect to Manager of observable non-compliance by the Administrator, MGA or broker of established program: (1) reporting protocol, format and frequency; (2) premium production protocol and development; (3) claims management protocol and development; and (4) settlement of premium and claim receivables and payables, along with recommendations, if any.
  • Ensure service contracts, policies, endorsements, renewals, reissues, and cancellations are reviewed and analyzed in accordance with standards and guidelines.
  • Responsible for communicating with the company’s accounting and claims departments in respect of settlement of premium and claim receivables and payables, including maintaining and sharing internal excel workbooks as a tool to monitor and control outstanding balances.
  • Understand and apply best business practices towards compliance and internal controls.
  • Maintain working knowledge of all Information Systems/Programs within the Fronting segment of Specialty Risk.
  • Assist with the analysis/recommendations of improvements to work processes and procedures.
  • Develop and maintain basic knowledge and understanding of the company’s operations and procedures.
  • Work collaboratively with Manager and colleagues on special projects and assignments as required.


Customer Interaction:

  • Develop and maintain a professional relationship with customers in order to enhance and contribute to customer satisfaction, quality service and problem solving.
  • Participate in the communication with and education of customers concerning program operational procedures and requirements. 
  • Maintain basic knowledge of industry trends, developments, and regulatory changes as they pertain to assigned programs.
  • Provide quality customer service to assigned customers.
  • Understand and adhere to service standards in accordance with Specialty Risk guidelines.
  • Participate in customer meetings and visits as required.
  • Other duties as assigned.


What we are looking for:

  • Demonstrated proficiency at managing multiple and changing priorities/projects and delivering results.
  • Demonstrated commitment to ongoing professional and technical development.
  • Ability to focus on customer needs, ensuring a high quality of service is provided.
  • Demonstrated commitment to high standards of performance and goals.
  • Demonstrated verbal and written communication skills.
  • Good presentation skills.
  • Strong interpersonal skills and ability to build relationships at all levels, throughout the organization and externally.
  • Able to work with long-term perspective in addressing customer or company business area problems/issues.
  • High attention to detail while performing repetitive tasks. 
  • Established analytical skills and curiosity about various business processes and how they function collaboratively.

What sets you apart:

  • Actively pursuing CIP designation.
  • Post-secondary school education and/or equivalent on the job experience.
  • Experience in the property and casualty industry an asset.
  • Previous Insurance administration experience is an asset
  • Working knowledge of the company’s business philosophy, corporate structure and target customer.
  • Ability to work within and adapt to PC oriented environments, including e-mail and internet skills.
  • Intermediate computer skills with the ability to learn new applications
  • Proficient in creating and maintaining Microsoft Excel-based spreadsheets and workbooks.
  • Basic knowledge of insurance accounting principles including earning factors, reserves and account receivables and payables.
  •  Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region).

 What we Have to Offer: 

  • Northbridge Cares program – volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan – medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!

Working Conditions:

  • Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature.
  • Frequent computer use at workstation.
  • Infrequent travel to visit clients, brokers, industry events and attend off-site training workshops.
  • Customer visits may require suitable clothing for heavy weather and dirty or oily environments.

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.