Client Service Analyst (contract)

Information Technology / Technologies de l’information Vancouver, British Columbia

Position at Northbridge Financial

“The Power of Together”

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

 We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

 By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

 To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fueled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

 Our Vancouver office is located near the waterfront in downtown Vancouver. A world renowned urban centre boasting beautiful scenery, plus proximity to shopping and dining, Vancouver also offers the possibility of endless adventures for outdoor enthusiasts of all types. Our office is easily accessible by car, public transit, or even by bicycle. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary:

Our National IT Team is looking for a Client Services Analyst to support the creation of network identification and the establishment of system access for new employees as well as the decommission of access for departing employees. The Client Service Analyst will also be involved in day to day front line user support and diagnostics for desktop hardware/software concerns.

 What you will be doing:

Provide timely and effective service and support to assigned business units and/or client groups:
  • Respond to incoming Identity work queues (ServiceNow tickets, email)
  • Complete Off-boarding and On-boarding tasks in accordance with established processes and service levels
  • Handle routine and non-routine queries for a wide variety of technologies (hardware and software) and application questions
  • Prepare and install all equipment and software for new and existing users
  • Administer network login id’s, passwords, and user/rights management 
  • Other duties as required

 What we are looking for:

  • Post-secondary school education in related field and/or equivalent combination of education and experience.
  • Minimum 1- 3 years of experience in Information Systems Support or related position
  • Knowledge of and proven ability to install/maintain computer hardware/software with knowledge of Operating Systems (Windows 7, 8 and 10), Microsoft Office Suite, Various Printers, C-Plus, AS/400, Backup Utilities, Abode Acrobat, VPN, Connectivity, Office ad-ons, Macros, etc.
  • Advanced troubleshooting knowledge of MS Office suite of products
  • The ability to accommodate some shift work, weekend or evening work

What sets you apart:

  • Strong customer service orientation that includes quick and accurate resolution of day to day problems and issues
  • Ability to communicate effectively with users and management
  • Excellent interpersonal skills with the ability to work as a team member
  • High attention to detail
  • Ability to resolve routine/minor conflicts and knowing when to escalate
  • Ability to prioritize work and manage multiple requests, to set own daily work priorities and achieve them

Application process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

 All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verification.