Claims Analyst (Contract)

Claims / Indemnisation Toronto, Ontario


 “The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary 

The Claims Analyst (12 Month Contract) is responsible for supporting the day to day operations of claims staff nationally. This includes the analysis of claims information and related business systems requirements, and aiding in the resolution of process and system related issues. 

What you will be doing:

  1. Identify and analyze problems/issues for the claims department, and test solutions.
  2. Business modeling for increased efficiency.
  3. Compile and organize various scheduled and ad-hoc reports in an accurate and timely manner.
  4. Compile, organize and analyze data for periodic filing.
  5. Investigate data inconsistencies and recommend improvements to reduce error ratios.
  6. Develop and maintain a knowledge and understanding of company operations/procedures.
  7. Support the day to day operations of claims teams through the maintenance of various claims processes and systems.
  8. Participate in special projects to support Regional and National management as required.
  9. Other related duties as assigned.

What we are looking for:

  • Post-secondary school education and/or equivalent on the job experience.
  • Minimum 3-5 years experience in the property and casualty industry.
  • Strong working knowledge of internal business operations, operational procedures, workflow and processing functions.
  • Strong knowledge of insurance trends, developments, current standards, philosophies, and federal and provincial/local laws and regulations.
  • Knowledge of claims systems (CPLUS. VIP, ClaimsDesk, OASIS, TED)
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
  • Actively pursuing CIP designation
  • Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region).

What sets you apart:

  • Ability to recognize problems/issues and implement an appropriate solution within established guidelines.
  • Ability to organize, interpret, and apply data/information from a variety of sources for report preparation.
  • Ability to plan, organize, and manage multiple demands and changing priorities, and deliver results.
  • Strong problem-solving and decision-making abilities.
  • Effective verbal and written communication skills.
  • Effective interpersonal skills with the ability to build strong relationships at all levels.
  • Ability to work successfully within functional and cross-functional teams.
  • Demonstrated commitment to ongoing professional and technical development.

Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.