Claims Service Representative

Claims / Indemnisation Vancouver, British Columbia


Position at Northbridge Financial Corporation

“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! 

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence. 

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers. 

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fueled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!

Position Summary:
The Claims Service Representative is responsible for providing prompt and efficient handling of a variety of technical and administrative support services to adjusters and telephone claims reporting while maintaining data quality and service levels.

What You Will Be Doing:

Responsible for checking and receiving new claims within the system, scanning correspondence and inputting data for distribution to division heads in order to facilitate the assignment of new claims.

Assist and support the adjuster in the new claims process within the system including the set up of the physical claim file in order to establish a record of the claims activity.

  • Answer incoming inquiries promptly and professionally, return phone calls same day.
  • Records new claim data taken orally or by hard copy from policyholder and accurately inputs information into the system.
  • Track and follow up on client issues/concerns ensuring all issues are tracked accurately and completely, followed through to resolution acting as a liaison with all involved parties.
  • Process all financial transactions, including reserves, payments, recovery activity, etc. as directed by the adjuster in order to maintain all relevant financial transactions within the system while assisting the adjuster in ensuring prompt service.

 Provide effective technical, and administrative support 

  • Provide various administrative duties such as photocopying, faxing, scanning, typing memos and letters, notifications to reinsurers, etc. to assist adjusters in file maintenance and effective communication.
  • Ensure department equipment is functioning and supplies are available
  • Enter, code and transcribe data as required.
  • Perform data editing, verification, and reconciliation activities.
  • Sort and distribute mail and faxes
  • Monitor multiple department email boxes, processing incoming requests (i.e. printing files and distributing to appropriate parties within the department; matching invoices to files and issuing appropriate payment).
  • Maintain assigned spreadsheets/logs ensuring information is kept up to date as well as ensuring the integrity of calculations and updating same within the spreadsheets.

Maintain all electronic and paper filing to enable the claims staff to quickly and effectively locate their files

  • Controls and monitors files for off-site storage and retrieval.
  • Pulls and distributes diary files / mail and coordinates searches for outstanding mail and missing files to ensure files are reviewed on a timely basis.
  • Identifies and retrieves claim files for monthly service reviews, file reviews and any audits.
What We Are Looking For:
  • Post-secondary school education and/or equivalent on the job experience.
  • Previous experience in an office environment is an asset
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Competence with Microsoft Office components is an asset.
  • Excellent filing, keyboarding and data entry skills.
What Sets You Apart:
  • Ability to understand and follow job-related instructional guides (procedure / policy, manuals, catalogs etc.).
  • Ability to prioritize and multitask.
  • Ability to recognize identical / repetitive problems and apply a prescribed solution.
  • Ability to review, record, and organize written or numeric data from a variety of sources within a prescribed format.
What We Have To Offer:
  • Northbridge Cares program – volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan – medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!
Application Process:

Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verification.