Nortek Air Solutions Careers

Description

• Telephone and e-mail support to provide customers with information necessary to operate their NAS products and systems.
• Work in close collaboration with all departments of the organization;
• Answer application, service or product questions from the company's sales network with the aim of quickly, efficiently and structurally resolving problems encountered as well as implementing troubleshooting practices at a distance;
• Resolve warranty and service charge issues according to pre-established guidelines;
• Collect, document, analyze and communicate feedback from the company's sales network as well as follow up on cases;
• Write and issue technical bulletins intended for representatives;
• Participates in the planning and coordination of field work to be completed by internal team or external team;
• Actively collaborates in the development of continuous improvement
• Prepare internal and external training material
• Ability to travel up to 30%

• 3-5 years experience in installation, maintenance, and troubleshooting of HVAC equipment
• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, wiring diagrams and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians.
• Observe all company procedures and safety rules.
• Post high school courses in electrical or mechanical training. Technical college or 10 plus years’ experience considered in lieu of degree
• Have a good knowledge of the MS Office (Excel, Word, PowerPoint, Outlook,);
• Having a good knowledge of Microsoft Dynamics Axapta and Microsoft CRM will be considered an asset;

• Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. 
• Has integrity, works transparently, and recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. 
• Ability to work collaboratively and lead teams in a Teamwork culture.
• Ability to ignite and lead change as a catalyst for improvement.
• Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. 
• Strong leadership skills including ability to think strategically, solve problems and create a motivating team environment.
• A “builder” who is comfortable in a continuous improvement culture.

• Starting at 4 weeks of paid time off for vacation/sick
• 11 paid holidays
• Company provided health insurance, short term disability, and long term disability
• Competitive Medical, Dental, and Vision coverage options
• 401-k match of 50% on your contribution up to 6%
• Education Reimbursement of $5,250/year for qualifying programs and courses