Solutions Manager (Learning)

Solutions Architecture United States


Description

Solutions Manager (Learning)

Online education is no longer a novel or niche idea. It is the fastest-growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates and degrees. It's also getting increasingly competitive, as more and better programs are launched each semester. Universities need to go online quickly, economically, and elegantly, creating programs that students can't wait to tell their friends about and that their professors want to teach.

Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joy. That's why more top universities chose us last year than all other online program managers combined. We are a passionate team of technologists, educators, and experts. Online learning has the potential to transform higher education; if you’re interested in being part of that journey, keep reading!

About the Role:

Noodle’s Solutions Architecture team leads the delivery of the NoodleStack, a suite of best-in-class technologies and services, to our university partners. Delivery of the NoodleStack in each of Noodle’s geographic regions is led by a Director of Solutions Architecture. The Solutions Manager for Learning supports those directors by providing expertise, system oversight, and implementation guidance on Noodle’s critical learning technologies. The role may interact with university partners to resolve particularly difficult integration issues, but primarily operates as a liaison between the school-facing teams and our internal technical and product teams.

As our Solutions Manager (Learning), you will: 

Learning Tools

  • Represent technical and integration concerns in the company’s evaluation of Learning Tools by developing a rubric and installing new tools in Noodle’s sandboxes of different Learning Management Systems and testing for ensuring compatibility with our existing integrations and course design templates 
  • Be a Subject Matter Expert on Learning Tool Interoperability (LTI) in order to advise on integration and data extraction for Noodle-licensed and Noodle-built Learning Tools (e.g. Kaltura, Proctorio, Turnitin, etc.) 
  • Track usage metrics for Noodle-licensed Learning Tools across all installations
  • Ensure the school-facing Learning and Solutions Teams have access to Noodle-licensed Learning Tools for course-building in the school’s Learning Management System. Serve as the escalation point for integration troubleshooting.
  • Advise Solutions Directors on how to handle atypical integration requests made by university partners during the setup of the learning environment
  • Provide feedback to the Product Team about the school- and instructor-licensed Learning Tools being used in Noodle-built programs

Platforms

  • Serve as system administrator for Noodle’s Learning Content Management System by overseeing and troubleshooting integrations between the platform and Learning Tools, as well as between the platform and university partners. Engage the vendor on all Noodle’s technical needs. 
  • Serve as system administrator for Noodle’s lifelong learning platform by overseeing and troubleshooting integrations between the platform and Learning Tools, as well as between the platform and university partners. Engage the vendor on all Noodle’s technical needs. 
  • Support the daily operation, use, and configuration of both platforms by periodically convening stakeholders and soliciting feedback.
  • Maintain primary relationship with platform vendors, serving as liaison between vendors and Noodle’s Product, Technical, and Learning stakeholders 
  • Collaborate with the Support Team on the support plans for both platforms. Directly support troubleshooting related to system functionality and integrations. 
  • Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
  • Works with the Learning Team to develop end-user training for course-building and troubleshooting protocol.

You have:

  • Technical savvy that can intuit software functionality. Direct experience with Learning Management Systems, preferably as a System Administrator or similar role and preferably with D2L Brightspace or Instructure Canvas
  • Experience installing and configuring software using Learning Tool Interoperability standards
  • Experience with a video management platform, preferably Kaltura or Panopto.
  • An understanding of technical concepts such as systems integration, user authentication, data transformation and analysis
  • Passion for education and creating compelling online learning experiences
  • Ability to coordinate multiple projects simultaneously 
  • Team-oriented outlook with an ability to develop working relationships 
  • Excellent written and oral communication skills  
  • A strong track record of hitting goals  
  • 3-4 years of educational technology, project coordination, software implementation/configuration, or customer success experience
At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential

Noodle Benefits: 

  • Work from the comfort of your home office! 
  • Great compensation package
  • 401K + match, bonus potential, and equity opportunities
  • Tools you need on us! Mac is our computer of choice 
  • Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
  • 12 weeks paid Parental Leave 
  • Pre-tax commuter benefits
  • 3 weeks paid vacation + paid holidays + paid sick leave 
  • Monthly Gym Reimbursement and Membership to premium medical services like One Medical and Eden Health 
  • Monthly cell phone reimbursement
  • Annual education stipend for lifelong learning
  • Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. We are proud to be an equal opportunity workplace.

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