Director, Course Operations

Learning United States


Director, Course Operations

Online education is no longer a novel or niche idea. It is the fastest growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates and degrees. It's also getting increasingly competitive, as more and better programs are launched each semester. Universities need to go online quickly, economically and elegantly, creating programs that students can't wait to tell their friends about and that their professors want to teach.

Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joy. That's why more top universities chose us last year than all other online program managers combined. We are a passionate team of technologists, educators, and random experts. We know that online learning has the potential to transform higher education. If you're a fellow traveler, come join us!

About the Role: 

The Course Operations Director (COD) supports Noodle’s vision for exceptional online learning by managing and facilitating the work of maintaining our completed programs. The COD manages term by term preparations for existing programs as well as facilitates the on-going improvements for previously completed program builds. 

As our Course Operations Director you will: 

  • Lead and manage the term preparation schedule of activities for each academic term start among the university programs in your portfolio as well as all Noodle In-house Term Prep efforts
  • Support the Managing Director, Course Operations in task delegation for a team of part time contractors and assigned managers
  • Own the relationship with the Design Providers including developing the Statement of Work that details the scope, schedule, cost and quality metrics for the engagement
  • Ensure that appropriate university partners are updated toward program term start details
  • Monitor the quality and timeliness of term prep milestones through regular check ins with all pertinent stakeholders involved i.e. Solutions Architects, Designers, etc
  • Manage the schedule to ensure the courses go live on time for faculty and students
  • Manage invoicing, billing and term prep annual budget so that courses do not exceed the budgeted amount allocated for ongoing development
  • Provide weekly status reporting to all stakeholders on the progress of the term prep and/or continuous improvement work
  • Work collaboratively with the other members of the Learning team and all of Noodle to ensure partner satisfaction with services and products
  • Support on assigned operational improvement projects e.g. tech tool roll out initiatives

You have:

  • Education:
    • Masters Degree preferred and/or experience in general operations management
    • Bachelor’s (Required)
  • Experience: 
    • Project Managing: 3 years (required)
    • Vendor Management: 3 years (required)
    • Budgeting and Scope of Work Development: 3 years (preferred)
    • Curricular Instruction or Development: 3 years (preferred)
    • Strong Interpersonal Skills
    • Strong Problem Solving Skills and Analytical ability 
    • Demonstrated attention to detail e.g. quality assurance
    • Flexibility, versatility and proven ability to lead change
    • Strong facilitation skills
    • Strong project management and planning skills in order to successfully manage multiple projects simultaneously 
    • Demonstrated proficiency in managing across multi-functional departments to include solutions architecture, marketing, and student affairs
    • Excellent verbal and written communication skills

At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential

Noodle Benefits:

  • Work from the comfort of your home office! The position can be located anywhere in the US, and travel is expected periodically to partner campuses and to the Noodle office in New York. 
  • Great compensation package!
  • 401K + match, bonus potential, and equity opportunities
  • Tools you need on us! Mac is our computer of choice 
  • Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
  • 12 weeks paid Parental Leave 
  • Pre-tax commuter benefits
  • 3 weeks paid vacation + 10 paid holidays + paid sick leave 
  • Monthly Gym Sripend and Membership to premium medical services like One Medical and Eden Health 
  • Monthly cell phone and internet stipend
  • Annual education stipend for lifelong learning
  • Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. We are proud to be an equal opportunity workplace.