Service Line Manager - Unified Communications (VTC and AV)
Description
Position: Service Line Manager- Unified Communications (Video Teleconference and Audio Visual Concentration)
Contract/Location: MDA RECS – Huntsville, AL or Colorado Springs, CO
Clearance: Current Secret Clearance required
Position Summary:
Provides Service Line Management of Unified Communications with high concentration in Video Teleconference (VTC) and Audio Visual (AV). Collaborates with customers and co-workers to develop VTC and AV end to end service strategy. Develops VTC and AV annual service plan with quarterly updates.
Essential Duties and Responsibilities:
- Collaborate with customer and business managers to develop end to end service strategy.
- Develop annual service plan with quarterly updates.
- Provide information about service improvements and collaborate with customer to effectively support MDA financial and program management capability needs.
- Guides Service Review process to drive continuous improvement efforts for service area.
- Work in conjunction with Crew Chiefs/Leads and Deputy Program Manager to identify areas for (specific service line area—VTC and AV), standards, service offerings, and process improvements.
- Work with management team to execute plan to make needed improvements.
- The Service Line Manager will be responsible for the strategic planning process of their specific service line.
- Responsible for leading successful implementations of the Line of Business through collaborative efforts with the Operations Manager, other Service Line Managers and government stakeholders.
- Responsible for managing the impact of future service enhancements, performing requirements analysis, defining service levels and metrics, and providing cost recovery strategies for the service line offering.
- Understand overall program vision.
- Explore new technologies trends and technical innovation and provide recommendations.
- Strengthen the innovation pipeline by developing, planning and managing innovation concepts.
- Navigate the complexities of the innovation landscape and foster connectivity and communications between all functional areas.
- Work with Crew Chiefs/Leads and Deputy Program Manager to manage cross functional teams to drive innovation projects through the feasibility phase.
- Develop the business case and own the business plan for each project and integrate into the overall budget plan.
- Act as the innovation champion and provide specialist support.
- Build engagement strategies to enable communication to reach the stakeholders in an effective, creative, and coherent way.
- Primary knowledge resource within the IT organization for specific line of business.
Qualification, Knowledge and Skill Requirements:
- Position is in support of a government client.
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
- MDA experience preferred.
- Experience supporting Department of Defense programs and government contracting a plus.
- Position is in support of a government client.
Relevant Certifications:
- PMP Certification, preferred.
- ITIL Foundation, preferred.
ADA Specifications:
- Occasionally lifting of 5-10 lbs.
- Regularly required to talk and or hear.
- Extended working hours.
- Occasional travel expected for this position.
- Will be required to use the computer screen for extensive periods of time.
NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V