Product Support Representative

Customer Service Chatsworth, California


Description

SUMMARY

The Product Support Representative provides support to customers and account managers with orders, follow-up, forecast and all administration regarding order, communications and delivery of the department product. 

 

DUTIES AND RESPONSIBILITIES:

 

  1. Customer Service -Providing customer service to existing customer
  2. Order Processing - Order entry, follow-up and timely delivery
  3. Team Support - Support Account Manager
  4. Order Coordination – Provide coordination with supply chain requirement for manufacturing to Forecast
  5. Monitor Backlog - Monitoring backlog weekly
  6. Communications External/Internal - Communication with customers and account managers
  7. Data Entry – All processing is handles thru data entry using AS400
  8. Special Order Handling - Expedite orders, reschedules, immediate shipments and coordinate orders or shipments with instructions as necessary.
  9. Tracking Shipments - Logistical support, track shipments
  10. Team Support/Other - Working with and supporting Coordination
  11. Administration - Other administrative duties pertaining to a particular account (special requirements, reports, implement special instructions etc.)
  12. Improvements - Identify needs and improve process

 

JOB QUALIFICATION REQUIREMENTS

 

  1. High School Graduate or equivalent
  2. Minimum 2-4 years experience, customer service or related field, understanding of manufacturing function
  3. Data Entry, orders, tracking shipments
  4. Computer skills: Microsoft Office, Word, Excel, and Power Point, AS400 preferred
  5. Excellent verbal and communication skill


Please note the following COVID-19 Precaution (s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place