Senior Technical Account Manager
Description
About the Role
We are seeking a highly skilled Senior Technical Account Manager to join our Enterprise/Federal team. This role is responsible for tackling the most challenging technical and product barriers in large, complex customer environments. Acting as a bridge between Sales Engineering, Support, Professional Services, and Product, you will drive rapid solution development, unblock deals, and ensure NinjaOne’s platform integrates seamlessly across enterprise ecosystems.
This is a hands-on, customer-facing role for someone who thrives in ambiguity, excels at creative problem solving, and can build rapid technical prototypes, integrations, and custom tooling.
This is a hands-on, customer-facing role for someone who thrives in ambiguity, excels at creative problem solving, and can build rapid technical prototypes, integrations, and custom tooling.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA.
Travel: Up to 35% required
Travel: Up to 35% required
What You’ll be Doing
Enterprise/Federal Deal Enablement
- Partner with SEs and AEs to identify and solve deeply technical problems that block large opportunities
- Rapidly prototype and iterate on new NinjaOne content, dashboards, and API-based integrations
Advanced Technical Escalations
- Triage and resolve complex support tickets beyond the scope of frontline SEs and support staff
- Diagnose and mitigate customer-side factors impacting NinjaOne performance (e.g., firewalls, load-balancers, storage systems, endpoint agents, OS tuning)
Tooling & Migration Support
- Collaborate with Professional Services and Product teams to design and deliver tools that reduce effort for customers, partners, and NinjaOne staff
- Build solutions to accelerate migrations from competitive platforms onto NinjaOne
Cross-Functional Technical Voice of Authority
- Serve as a technical advisor and problem-solver across Sales, Product, Pro Serve, and Support
- Contribute to internal knowledge sharing, helping create repeatable playbooks and tools for future enterprise deployments
- Provide hands-on technical leadership in ad hoc or emergent areas critical to advancing enterprise accounts
- Other duties as assigned
About You
Technical Expertise
- Strong background in systems engineering, IT operations, or enterprise endpoint management required
- Deep familiarity with enterprise IT environments, networking, storage, OS tuning and troubleshooting
- Experience with API development/integration, scripting, and automation tools
Proficiency in MULTIPLE operating systems (Windows, macOS, Linux, iOS, Android) and exposure to “irregular” or legacy OS/device environments - Proficient in MULTIPLE common scripting languages (bash, Powershell, Python, etc.)
- Proficient with MULTIPLE troubleshooting and analysis tools using advanced network and OS tools (e.g. sysmon, procmon, WPR/T/A, sysinternals, strace/ltrace, WireShark, nmap, tcpdump, gbd, lsof, sysdiagnose, etc.)
Problem-Solving Mindset
- Track record of building creative gap-fills, prototypes, and integrations to unblock deals
- Ability to diagnose complex, multi-system performance issues
Enterprise Experience
- Previous work with large-scale, complex IT organizations, preferably in Federal or regulated industries required
- Strong understanding of enterprise procurement and implementation cycles
Collaboration Skills
- Comfortable working cross-functionally with Sales, Support, Product, and Professional Services
- Excellent communication skills, with the ability to translate deep technical details into customer-ready solutions
- Operate with urgency and flexibility, applying structured thinking to ambiguous situations and excelling in dynamic, high-growth environments where priorities evolve quickly
- Embody NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, Builders and foster an environment where these values thrive
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year.
For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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