Product Manager

Marketing / Product Marketing San Diego, California Denver, Colorado Job Number: 16016

Position at NICE CXone

Product Manager

Location: San Diego, CA or Denver, CO

As a Product Manager you will collaborate with the technical engineering leaders and Project Managers to lead the on-going product roadmap for Cxone Expert product solution/features which support customer-facing products, partner ecosystems, and analytics. The product manager will be responsible for ensuring that the right features are built through gathering and prioritizing platform requirements with input from the platform customers i.e., downstream of services. The role will also support our Director of Products and be a key member of the Product team. We are seeking someone who is passionate about getting things done deliver outcomes and efficiently by fostering healthy team dynamics; closely working with the development team to communicate platform features, priorities, and requirements. This is a high visibility, hands-on position that requires commitment, ownership, flexibility, careful planning, and attention to detail.

What you’ll do in this role:
  • Contribute to the platform strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
  • Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”
  • Responsible for product and services definition: necessary features and functionality and the release criteria (product requirements document); produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities
  • Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience
  • Be the go-to source of knowledge for all components of the end-to-end platform
  • Effectively communicate the product vision and requirements to the development team
  • Engage frequently with the development team: facilitate discussions, provide clarification, provide input on requirement acceptance and refinement, testing and validation, contribute to design activities and decisions
  • Interface with the engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method
  • Make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
  • Evaluate competitors and the market for capability-oriented and emerging development and technology trends; identifies unmet market needs that leverage Cxone Expert technologies, strengths and market leadership
  • Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
  • Partner with Product Marketing by bringing products to market, collaborate on go-to-market plans as appropriate for any launches impacting end-customers and partners
  • Can operate under limited supervision is provided as this individual can operate, drive results, and set priorities independently
You Should Apply If You Have:
  • 2+ years working as a Product Manager
  • Track record driving and delivering large, complicated projects on time and within scope
  • Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
  • Proven track record of successfully managing and releasing complex SaaS products
  • Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
  • Solid leadership, communication and presentation skills both written and oral
  • Demonstrated experience effectively communicating with Sr. Leaders and Executives
  • Proven ability to build strong cross functional relationships
  • Ability to collaborate across multiple functions driving toward a common goal
  • Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
  • Loves and understands technology. Stays up to day on competition and disruptors in the market
  • Bachelor’s Degree in business, technology, or technical related field
You will start as a Super-Star if you have:
  • 5+ years working as a software product manager
  • MBA or other advanced degree
  • Programming Skills, Database Understanding, AWS Cloud Practitioner
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, NICE Cxone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.