Sales Development Representative

Business Dev / Strategy Tokyo, Japan Job Number: 16649

Position at NICE

We are currently in a hyper growth period for organisations that offer their customers the ability to manage and optimize the customer experience and journey. The number of CXO’s on company boards has increased, there is a now a deeper understanding of how your customers experience directly impacts revenue, and increasingly customers are using a multi-channel, referral and review approach to guide their buying decisions. You need to be considering a company to work for who is leading the CX market place for your next career move.

Position Summary
The Sales Development Representative is the very first contact that customers and partners have at Nice. You will have the opportunity to interact with lots of different people and businesses, and you will have the opportunity to create an incredible first impression for Nice’s customer over the phone, on chat on our website and over email and social channels. The purpose of this position is to generate new sales qualified leads for our Corporate and Enterprise sales teams, provide an immediate response to all inbound enquiries and also proactively target customers with outbound calls, emails and social outreach, who would benefit from Nice’s services. You will work very closely with our Marketing, Channel and Sales teams to continually generate new target accounts and prospect into them using multiple difference techniques to ensure success. Specifically, you will support marketing activities by generating interest for events, webinars, campaigns and promotions, ensuring good attendance, then follow up and converting marketing leads into sales qualified leads.

You Need:
  • Exceptional communication and presentations skills that build confidence and credibility. Possess flexibility and confidence. Be able to articulate and confidently explain complex models in a clear simplified manner
  • Bachelor’s Degree in Business, Marketing, Communications or similar field or equivalent work experience required
  • 2+ years’ experience in Sales or Business Development
  • Solid understanding of prospecting and qualification techniques
  • Excellent customer service skills
  • Strong understanding of sales and marketing environments
  • Proven track record of meeting/exceeding business generation targets
  • Experience in working with CRM such as Salesforce and Prospecting tools such as Sales loft
  • Native Level Japanese and fluent English required
Bonus Experience:
  • Software related sales preferred
  • Experience in VoIP-related, contact centre technology, digital CX and AI helpful
  • Flexible and able to work in a fast-paced environment with minimal supervision

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.