Product Manager

Marketing / Product Marketing Remote, United States Job Number: 14623

Position at NICE

Position Summary

As a WFM Product manager, you will define and bring to market best of breed Workforce Optimization products.  You’ll translate business use cases into technical requirements in an agile environment. You will serve as a subject matter expert inside and outside of NICE. You will be expected to represent WFM and NICE during virtual and in-person customer meetings as well as at user conferences and tradeshows. Facilitate regular customer communication to gather and analyze feedback and to incorporate into the product roadmap.

Key Responsibilities

  • Define technical and feature requirements for new WFM product features
  • Gather customer use cases and business justification for product enhancements
  • Contribute to market research in collaboration with industry experts as well as new and existing customers to build roadmap items
  • Partner with engineering to evaluate and select new technology for the WFM product
  • Respond to inquiries from sales about current and future product functionality
  • Proactively seek feedback from stakeholders, customers, and partners to define and prioritize features
  • Be a champion for the team and communicate roadmap to key internal stakeholders to procure buy-in 
  • Facilitate collaborative meetings to research and document product development ideas and concepts with cross-functional teams
  • Work cross functionally to define target pricing and go-to-market strategy
  • Own the product life cycle from strategic planning to execution
  • Participate and assist in go-to-market planning, collaborating with all stakeholders in execution
  • Follow agile process with engineering
    • Gather requirements, facilitate reviews, and attendmeetings with business stakeholders, domain experts and technical architects
    • Build, document, and execute epics, user stories, use cases, test scenarios, test cases
    • Ensure accuracy and completeness of requirements, analysis and specification deliverables
    • Facilitate productive interaction between domain experts and technical resources
    • Participate in the analysis and validation of solution specifications
  • Facilitate a trade-off analysis as it relates to scope, complexity and time-to-market
  • Ensure CSAT and value realization of products
  • Perform other duties as assigned
  • Follow the company Code of Ethics and NICE policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of NICE


  • BA/BS Computer Science or related technical degree required
  • MBA strongly preferred

Key Requirements

  • 3 - 5 years of experience with and knowledge of:
    • Agile Product Management
    • Creating and maintaining a product roadmap
    • R&D teams, processes and methodology
  • Enterprise (B2B) software product management experience necessary
  • Contact Center or WFM experience is preferred
  • Strong technical skills and ability to partner with Engineering on design, architecture and functionality decisions
  • Demonstrated success defining and launching products
  • Excellent communication and interpersonal skills
  • Thorough understanding of the competitive landscape to appropriately define and position products and services.
  • Experience effectively using influence, negotiation and relationship building techniques to drive product decisions and effective execution
  • Current on technology trends, competitive data and market innovation within the enterprise software industry
  • Knowledge of Jira and Confluence preferred
  • Occasion travel required

We are an Equal Opportunity/Affirmative Action Employer, M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees. 


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.