QA Engineer II

Services Manila, Philippines Job Number: 18883

Position at NICE CXone

Primary Purpose

The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team.

Financial Responsibility

•  Properly record and track projects for capitalization.
•  Reduce liability to the company by:
   - Ensuring new development is in compliance with regulatory and financial best practices
   - Ensuring accuracy of data and reporting
   - Ensuring security measures are created and maintained with new products which may house private information

Major Functions/Responsibility

  1. Be passionate about quality and driven to accomplish the company's goals. 
  2. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements
  3. Design, extend, optimize and execute test plans and test cases based on business requirements and functional specifications. 
  4. Communicate QA results, risks and project status to management team as well as other stake holders 
  5. Follow and execute on team-specified "done" criteria for testing features
  6. Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated 
  7. Interact closely with developers offering suggestions and ideas for improving the quality of products 
  8. Analyze testing results to enhance future test plans and scenarios. (Including metrics and benchmarks to gauge improvement) 
  9. Pro-active investigation/verification of production defects and continuous improvement of regression tests
  10. Create automated testing scripts as required 
  11. Create QA tasks and monitor individual burn-downs to ensure completion 
  12. Identify log, track and report bugs to QA management and development team 
  13. Become a subject matter expert with inContact product(s)
  14. Follow the company Code of Ethics and inContact policies and procedures at all times. 
  15. Communicate in an effective and professional way.


Required Education, Experience, and Specific Job Related Skills

Education Requirement:

BS in Computer Science, or equivalent work experience

Experience Requirement:

•Knowledge of QA practices and policies
•3-5 years of experience in software testing and quality assurance
•Experience with testing tools
•Experience writing SQL statements
•Ability to script automated tests
•Thorough understanding of the following types of testing: Functional, Usability, Load, Stress, Integration, Data validation, Performance, Automated testing and Regression
•Possess strong communication & decision making skills

Experience Preferred:

•Experience with Telecommunications
•Experience with VoIP Technology
•Ability to work independently and self-manage projects
•2+ year programming or scripting experience
•DevOps experience
•CI/CD experience
•Experience with call server technologies
•Cloud experience, AWS preferred

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. 

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.