Senior Product Marketing Manager - Demos and Innovation

Marketing / Product Marketing Salt Lake City, Utah Columbus, Ohio Richardson, Texas Chicago, Illinois Hoboken, New Jersey Mountain View, California Job Number: 18092

Position at NICE CXone

Senior Product Marketing Manager - Demos and Innovation

Location: Salt Lake City, UT; Hoboken, NJ; Mountain View, CA; Chicago, IL; Columbus, OH; Richardson, TX; Atlanta, GA (Office Based, Hybrid Schedule)

Are you a storyteller with a little flair for drama and the technical chops to understand the unique customer value our cloud platform provides?  Are you a roll up your sleeves team player, equally comfortable leading cross-company teams on a high-profile initiative? If you are -- and “self-driven go-getter” is your middle name --then get ready to put your customer and technical prowess to work!  Technical marketing exists to evangelize our products to both technical and non-technical audiences by creating engaging demos that showcase the value and unique differentiators of our platform.  As Senior Product Marketing Manager, you understand our customers, our community, the problems they face, and how we can best solve them. You are the yin and yang on people and tech, with equal parts effective communicator/people person and heads-down technical nerd. You will work closely with our marketing, engineering, product, business development, and sales teams. You will be responsible for technical marketing content and representing NICE CXone as a technical evangelist at key events and customer meetings.

In this role you will have the opportunity to lead and orchestrate ongoing demos and product launches, including sales enablement and customer evangelism, ensuring everyone gets an chance to see how our market leading, top-notch customer experience platform makes a difference for their business and their customers.   This role is demo and product centric, and the ideal candidate will be able to showcase that value through hands-on and recorded demonstrations and presentations including sales, customers and analysts.

If you are ready to join the market leader in CCaaS and be a key part of that success, then apply now and start the conversation today!

Major Functions/Responsibility
  • Translate technical products, key features and functionality into key market messages, showcasing our latest innovations,  ensuring sales and customer understanding of our capabilities and direction.
  • Own and drive all marketing-related product launch activities.
  • Lead and facilitate product positioning trainings for Sales, Service, and Support teams  
  • Produce customer-facing product demo stories for sales engineers, videos, webinars, and other content to increase product adoption and use.
  • Collaborate across Marketing and Product Management to serve as a key subject matter expert to customers, analysts, and prospects.
  • Work closely with Product Management colleagues to understand product roadmap, features, and functionality to communicate clear and concise use cases for our customers.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment

Required Education, Experience, and Specific Job Related Skills
  • Bachelor’s Degree in Business Management, Marketing, Business Information Systems, Computer Science or related field or equivalent work experience required. Master’s Degree preferred.
  • 10+ years’ experience in software technical or product marketing required.
  • Ability to manage and deliver multiple projects simultaneously.
  • Experience in marketing a SaaS solution preferred.
  • Excellent written and verbal communications skills and effective presentation capabilities
  • Ability to work cross-functionally with peer group and senior leadership to achieve goals.
  • Excellent influencing and consensus-building skills
  • Video editing experience preferred.
  • Experience with programming or scripting languages a plus

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.