Product Manager

Product Management Raanana, Israel Job Number: 15651

Position at NICE

NICE provides technology that enables organizations to create better customer experiences. That’s why more than 25,000 organizations across 150+ countries use our solutions, including over 80 of the Fortune 100 companies.

NICE is growing rapidly and seeking a Product Manager to join the Self-Service Analytics (SSA) team. This role is essential to SSA’s growth and will help businesses create frictionless customer experiences as the world moves to digital customer interactions. Learn more about SSA today here. Find out more about the future of SSA in an interview!

What You’ll Be Doing

As a product manager at NICE, you will discover new products and features that are useful, valuable, and technically feasible. Specifically, you will:

  • Define the market need by conducing researching and talking with customers and stakeholders
  • Define a roadmap and prioritize features to support ongoing roadmap execution
  • Communicate the direction and how the roadmap meets a market need
  • Build, document, and execute user stories, use cases, test scenarios, test cases
  • Partner with Engineering to deliver on the roadmap
  • Make tough decisions balancing constraints in scope, complexity and time-to-market
  • Use agile process with engineering and shape them to serve the team’s needs
  • Ensure successful go to market by working with all stakeholders, including sales, marketing, and services

What You’ll Need 

  • Bachelor’s degree in a relevant field
  • 3 - 5 years of experience with and knowledge of Agile Product Management
  • Enterprise (B2B) software product management experience
  • Demonstrated success in software requirement definition
  • Fluency with current execution paradigms (e.g. Agile Scrum) 
  • Strong problem solving and analytical abilities
  • Ability to translate customer feedback into software solutions
  • Excellent communication and interpersonal skills
  • Excellent negotiation skills to resolve internal and external competing priorities

Would Be Very NICE If You Have 

  • Experience with 3rd party cloud (e.g. AWS) native applications
  • Contact Center processes familiarity

 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.