Regional Services Director

Services Singapore, Singapore Job Number: 16428

Position at NICE Actimize

NICE Actimize is currently seeking a motivated, seasoned, Regional Services Director for the Southeast Asia and ANZ region. This person should have a successful track record of managing and delivering Enterprise Solutions around Compliance, Fraud Detection or Money Laundering within the financial industry.

Responsibilities
  • Manage the book of business for the region
  • Oversee and manage Projects and ensure profitable, timely and successful delivery of projects within the region
  • Proactively reviewing projects to ensure that they are structured for success and meet defined quality standards
  • Delight our customers - Go above and beyond meeting customer expectations by working closely with Project, Engagement Managers and Client Facing Team
  • Building and maintaining solid client relationships with senior IT and business managers
  • Development and leadership of the Professional Services team, including practice leads, project managers, business consultants & analysts and technical services team
  • Continuous refinement of NICE Actimize’s delivery processes, addressing tactical customer needs while focusing on the long-term strategic role of delivery
  • Writing and negotiating SOW with client stakeholders
  • Partnering with product management and R&D on client commitments, roadmap, PS readiness
  • Active engagement in supporting services sales in the region
  • Work closely with the APAC Services Head to formulate and deliver on the strategies established for the region
  • Ensure team utilization target by managing appropriate resource allocation and prioritization

Qualifications
  • Proven ability to lead and manage multiple complex projects
  • Excellent client relationship skills with a sales orientation
  • Consulting or professional services experience at an enterprise software vendor – A must
  • Financial services experience – A must
  • Experience in AML and/or Fraud prevention solution deliveries – Desired.
  • P&L focused
  • Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment, balancing internal and external demands
  • A problem-solver and decision maker with the flexibility to adapt project scope to changing markets and client demands
  • Experience in data-intensive system implementation
  • Ability to proactively identify and resolve technical and project delivery issues
  • Background as a developer – preferred (understanding SDLC)
  • Lead and mentor the Professional Services Team
  • Travel up to 25%
  • MBA or equivalent degree preferred

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.