Operations Engineer (DevOps)

IT – Information Technology Atlanta, Georgia Chicago, Illinois Denver, Colorado Richardson, Texas Hoboken, New Jersey Salt Lake City, Utah Minneapolis, Minnesota Job Number: 13859

Position at NICE

JOB SUMMARY

This is a multi-disciplinary role that requires someone who is a systems thinker, has knowledge of scripting/SQL/reporting tools and has the ability to effectively communicate with various Nexidia technical teams and customers in the course of performing data analysis, solving problems and creating new reporting tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Implement monitoring tools and dashboards for various services and operations for the platform following the enterprise monitoring strategy and tools
  • Provides technical direction and recommendations to improve monitoring and alerting procedures.
  • Help foster innovation in tools and processes to make the team more effective and efficient.
  • Maintain an update documentation of the customer environment architecture
  • Proactively solve repetitive issues to reduce the number of alerts
  • Perform operational tasks, such as environment on-boarding, new server additions, new metrics implantations.
  • Design report layout and determine best way to offer data to end users.
  • Design, code and test customized scripts
  • Use and enforce the change control process
  • Understands and adheres to Nexidia compliance standards as they appear in the Employee handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.
  • Performs other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • Familiarity with systems and networks for the purpose of analyzing the flow of files and data across diverse systems - leaky pipe analysis.
  • Ability to create reports for both internal and customer consumption using tools like SQL Server Report.
  • Experience with monitoring and alerting platforms
  • Desire to gain a strong understanding of Nexidia's application product architectures and database schemas.
  • Analyze database performance metrics, related to specific customer use cases for processing data. 
  • Ability to predict systems behavior based on controlled tests.
  • Ability to simulate various processing and workflow scenarios to predict performance of particular scenario in production.
  • An inquisitive mind with strong analytical, creative and problem solving skills
  • Strong SQL Server skills, writing queries
  • Strong scripting knowledge to automate processes that are collecting information (e.g. Windows batch files, PowerShell, Python, visual basic script)

EDUCATION AND EXPERIENCE

  • Bachelor's degree
  • Minimum of 8 years of experience within the Technology Industry

Sponsorhip currently not offered

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.