Cloud Operations Engineer

R&D / Engineering Pune, India Job Number: 20500

Position at NICE CXone


Cloud Operations group is a SaaS solution provider for a premier list of CxOne Moxie’s Customer. Provides hosting services for a global customer base with key data centers in North America, and Amazon Cloud.

We are seeking a Systems Administrator to join our release team focused on installations, upgrades, and automation activities.

Summary of Key Responsibilities:

  • 4+ Years of Experience in Windows Server Administration
  • 2 to 4 Years of Experience in AWS Services in Public Cloud Infrastructure preferred.
  • Working with offshore resources responsible for covering 24x7 support
  • Installing new customer implementations and working with services to bring new customers online.
  • Performing customer upgrades.
  • Performing environment monitoring and tuning.
  • Working with engineering on release management and testing within a SaaS environment.
  • Performing operating system upgrades and patches.
  • Monitoring operations of central computing resources for performance optimization.
  • Diagnosing, as appropriate, complex systems issues with multiple influencing factors. May interact with vendors to resolve problems.
  • Knowledge and experience with IIS and Application support.
  • Experience on System Management, performance and capacity management, Incident, event and Problems Management.
  • Providing mentoring to junior members on the team.
  • Good understanding and tuning the operating systems on virtual machines / EC2 for optimum performance.
  • Reviewing existing processes and recommending changes or instituting new processes as necessary, including the areas of monitoring, upgrades, and tuning.

Technical Skills Required:

  • Experience in system and application administration in a SaaS environment.
  • Expertise in 2008/2012/2019/2022 Servers and services like Active Directory/DNS.
  • Expertise in MS SQL Server, including SQL Server operations, configuration and tuning, backup and recovery, transaction log management, cluster configuration, maintenance, performance tuning, indexes, and SQL query optimization.
  • Excellent Troubleshooting and Debugging skills for the Microsoft Platform (including IIS & SQL Server) & applications built on the Microsoft stack.
  • Excellent knowledge of VMWare and AWS.
  • Strong technical knowledge of mail servers and associated protocols: Pop3/iMap/SMTP.
  • Knowledge of Networking and Hardware Standards, including TCP/IP, firewalls, routers, V-LANs, NAS, SANS, DNS, Communications, Sockets, Active Directory, and load balancers
  • Knowledge of Security concepts.

Functional/General Competencies/Skills:

  • Excellent verbal and written communication skills
  • Functional and Technical knowledge
  • Strong Customer focus
  • Organized and methodical
  • Quick learner & adaptable to change
  • Ability to assume independent assignments
  • Excellent cross-organizational skills and ability to work across teams
  • Excellent problem-solving skills
  • Bachelor’s degree or equivalent experience in a high-level environment.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.