ServiceNow BA Analyst

IT – Information Technology Pune, India Job Number: 13092

Position at NICE

ServiceNow ITSM business analyst

Key responsibilities

 

  • Meet with stakeholders to review business challenges, and design solutions that continuously deliver incremental business value
  • Enable system processes to support business and corporate strategies and objectives
  • Build service request forms and workflows/ flows
  • Test, deploy, and monitor own released work and work built by others
  • Review out of the box ServiceNow apps and features and ensure fit with business requirements – make educated build vs. buy decisions
  • Perform troubleshooting as required. As such, leads problem-solving efforts include involving outside vendors
  • Provide on going support and ticket solving
  • Learning the application constantly and keep up to date expected abilities  
  • Be proactive

 

 

 Requirements:

 

  • Bachelor’s degree in Industrial Engineering, Management, Computer Science or other related field​
  • At least 5 years of experience on the ServiceNow platform -  as a business analyst
  • Hands-on experience with all aspects of the platform, include client-side scripts, server-side scripts, security rules, email notifications, etc.
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
  • Independent, autodidact and quick learner
  • Ability to work collaboratively as well as independently, with proven ability to form strong partnerships with key stakeholders​
  • Ability to multi-task across a range of work streams/projects with constantly shifting priorities​
  • Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
  • Excellent service orientation​
  • Experience in global companies – an advantage
  • English- fluent (mandatory)

 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.